Front Desk - Patient Care Specialist

Millennium Physician Group; Punta Gorda (FL); On-site; USD 25,000 - 37,000; Full time

Job summary

Millennium Physician Group in Punta Gorda, FL, is seeking a detail-oriented medical receptionist to support patient flow. You will greet patients, verify demographics and insurance, collect copays, and document accurately in the EHR, ensuring smooth clinic operations.

This role emphasizes HIPAA compliance, clear communication with patients and staff, and coordination of scheduling, referrals, and medical records requests in a high-volume environment.

Qualifications

• Requires strong customer service and patient interaction skills.
• Must adhere to HIPAA and privacy policies.
• Experience with insurance verification and medical record documentation is preferred.

Responsibilities

• Greets, registers, and checks in patients and ensures accurate demographic, insurance, consent, and contact information in the EHR.
• Collects copayments and processes payments following standard cash-handling procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents results in the patient record.

Job description

Job Description Summary



Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact

information is accurate and current in the EHR.

• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results
  
  

accurately in the patient record.

• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily
  
  

appointment schedules while communicating adjustments to clinical staff.

• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a
  
  

timely and accurate manner.

• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents
  
  

into the EHR.

• Reviews patient accounts for outstanding balances or documentation errors and partners with billing
  
  

to resolve discrepancies.

• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing
  
  

documentation, and limiting access to authorized users only.

• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly
  
  

according to established protocols.

• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and
  
  

accuracy.

• Provides professional, courteous customer service and maintains composure during high-volume or
  
  

challenging situations.

• Coordinates scheduling across multiple providers, departments, or specialties to support efficient
  
  

patient flow.

• Audits patient charts, registration data, and referral documentation to identify and correct compliance
  
  

or process issues.

• Participates in mandatory training programs related to compliance, privacy, workflow changes, and
  
  

patient experience.

• Supports the Practice Manager and care team with assigned administrative tasks.
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems
  
  

or technologies.

• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or
  
  

service metrics.

• Demonstrate excellent guest service to internal team members and patients.
• Performs other related duties as assigned.
  
  

How Will You Make An Impact & Requirements



Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR.

• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff.
• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.
• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.
• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only.
• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols.
• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and accuracy.
• Provides professional, courteous customer service and maintains composure during high-volume or challenging situations.
• Coordinates scheduling across multiple providers, departments, or specialties to support efficient patient flow.
• Audits patient charts, registration data, and referral documentation to identify and correct compliance or process issues.
• Participates in mandatory training programs related to compliance, privacy, workflow changes, and patient experience.
• Supports the Practice Manager and care team with assigned administrative tasks.
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.
• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or service metrics.
• Demonstrate excellent guest service to internal team members and patients.
• Performs other related duties as assigned.
  
  

Compensation Range

$18.00

to

$27.00

The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.