Front Desk & Patient Care Pro — Weekdays, Training

Premier Eye Associates; Prattville (AL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off (PTO)

Paid parental leave

Paid holidays

Employee discounts on eyewear and eyew

On-the-job training

Job summary

Premier Eye Associates is seeking a friendly Customer Service Representative to join our growing private practice. You will welcome patients, handle check-in/out, answer phones, schedule appointments, and support front-office operations while learning multiple areas of eye care.

No prior eye care experience is required; we provide comprehensive on-the-job training. This on-site role offers a Monday–Friday schedule with no evenings or weekends, and benefits including health, vision, dental, PTO,

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to stay organized in a busy environment.
• Willingness to learn multiple areas of an eye care practice.
• Desire to grow professionally.

Responsibilities

• Welcome patients, assist with check-in and check-out, answer phones, schedule appointments, and support front-office operations.
• Guide patients through health histories, pre-testing, and other clinical aspects of the visit.
• Assist doctors with patient flow, contact lens services, pre- and post-operative care, and patient education.
• Help patients with frame selection and optical services.
• Verify insurance benefits and assist with paperwork.
• Educate patients about routine, preventative, and medical eye care.
• Provide friendly, attentive service across the practice.

Skills

Friendly, compassionate, professional

Dependable and punctual

Organized and detail-oriented

Customer-focused interaction

Adaptable, able to shift between tasks

Willing to learn and accept feedback

Team-oriented

Interest in healthcare/patient care

Desire to grow professionally

Long-term career mindset

Education

High school diploma or equivalent

Job description

Premier Eye Associates is seeking a friendly Customer Service Representative to join our growing private practice. You will welcome patients, handle check-in/out, answer phones, schedule appointments, and support front-office operations while learning multiple areas of eye care.

No prior eye care experience is required; we provide comprehensive on-the-job training. This on-site role offers a Monday–Friday schedule with no evenings or weekends, and benefits including health, vision, dental, PTO,