Front Desk/Patient Care Coordinator

beBright; Springfield (MO); On-site; Full time

Job summary

A dynamic position available for a Front Desk/Patient Care Coordinator at a leading pediatric dentistry practice. The role involves managing patient appointments, providing outstanding customer service, and ensuring an organized reception area. Ideal candidates will have a customer service background and a strong desire to work in healthcare.

Benefits

Flexible work hours

Competitive salaries

Excellent benefits packages

Qualifications

• Proven experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills.
• Knowledge of dental terminology and insurance processes is beneficial.

Responsibilities

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls and emails, addressing patient concerns.
• Schedule and confirm patient appointments efficiently.

Skills

Customer Service

Communication

Organization

Multitasking

Job description

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We are looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dentistry & Orthodontics field. This position will support our three Southwest Missouri offices in Springfield, Nixa, and Republic in our Pediatric Dentistry front office. Monday-Friday 8am to 5pm.

Who We Are

At Expedition Pediatric Dentistry & Orthodontics, our dual specialty integrated care model positions us as a leader in both pediatric dentistry and orthodontics. We offer a distinctive blend of personalized care, a child-friendly environment, and advanced treatment options tailored specifically for young patients. With three locations across Southwest Missouri, we prioritize creating a welcoming and comforting atmosphere, featuring vibrant decor, interactive play areas, and staff trained in child psychology to alleviate dental anxieties.

Visit our website: https://expeditiondental.com/ to learn more

Who We Are Looking For

• Proven experience in a customer service or administrative role, preferably in a healthcare setting (Pediatric Dentistry experience a plus!).
• Strong communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes is beneficial.
• Ability to multitask, stay organized, and work in a fast-paced environment.
  
  

Responsibilities

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
• Schedule and confirm patient appointments efficiently, considering dentist availability and treatment requirements.
• Coordinate and manage the dental appointment calendar to optimize the daily schedule.
• Verify and update patient insurance information.
• Collect and process payments for services rendered.
• Provide patients with information on treatment costs, insurance coverage, and payment options.
• Collaborate with dental staff to coordinate patient care and address any scheduling conflicts.
• Maintain a clean and organized reception area.
• Address patient concerns and complaints professionally and promptly.
• Collaborate with the dental team to find solutions to patient issues.
  
  

We offer a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages. New grads welcome!

Expedition participates in E-Verify

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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