Patient Care Coordinator-Hilton Head, SC

Sonova Group; Hilton Head Island (SC); On-site; Full time

Job summary

Sonova Group is seeking a Patient Care Coordinator in Hilton Head, SC to provide exceptional service and support to patients and clinical staff. This role involves scheduling patient appointments, verifying insurance details, and maintaining patient files, all within a collaborative healthcare environment. Ideal candidates will possess strong communication skills and experience in customer service, making them a key part of the team dedicated to quality patient care.

Benefits

Medical, Dental, Vision Coverage

401K with a Company Match

FREE hearing aids for employees

PTO and Holiday Time

No Nights or Weekends

Qualifications

• High School Diploma or equivalent required; Associates degree preferred.
• 2+ years in a healthcare environment preferred.
• Prior experience with hearing aids is a plus.

Responsibilities

• Greet patients and schedule appointments.
• Collect and maintain patient files and verify insurance benefits.
• Assist with community outreach events.

Skills

Professional verbal and written communication

Strong relationship building skills

General sales knowledge

Education

High School Diploma or equivalent

Associates degree, preferred

Tools

Microsoft Office

EMR/EHR systems

Job description

Patient Care Coordinator-Hilton Head, SC

Join to apply for the Patient Care Coordinator-Hilton Head, SC role at Sonova Group

Patient Care Coordinator-Hilton Head, SC

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Join to apply for the Patient Care Coordinator-Hilton Head, SC role at Sonova Group

Elite Hearing Centers, part of AudioNova

Location: Hilton Head, SC

60 Main St. Suite C Hilton Head, SC 29926

Current pay: $17.00-20.00 an hour + Sales Incentive Program!

Clinic Hours: Monday-Friday, 8:30am-5:00pm

What We Offer:

• Medical, Dental, Vision Coverage
• 401K with a Company Match
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends!
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year
  
  
  

Job Description:

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

As a Hearing Care Coordinator, you will:

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for the purpose of scheduling follow-up hearing tests and consultations and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule/Confirm patient appointments
• Complete benefit checks and authorization for each patients’ insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and any patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• General office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month
  
  
  

Education:

• High School Diploma or equivalent
• Associates degree, preferred
  
  
  

Industry/Product Knowledge Required:

• Prior experience/knowledge with hearing aids is a plus
  
  
  

Skills/Abilities:

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus
  
  
  

Work Experience:

• 2+ years in a health care environment is preferred
• Previous customer service experience is required
  
  
  

Be sure to click 'Take Assessment' during the application process to complete your HireVue Digital Interview. These links will also be sent to your email and phone. Please note that your application cannot be considered without completing this assessment. This is your opportunity to shine and advance your application quickly and effortlessly! You'll also gain an exclusive look at the Hearing Care Coordinator role and discover what makes AudioNova such an exceptional place to grow, belong, and make a meaningful impact. Congratulations on taking the first step toward joining the AudioNova team!

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

#INDPCC

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Medical Equipment Manufacturing

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