Patient Care Coordinator

HearingLife; Louisville (KY); On-site; Full time

Job summary

HearingLife, a leading hearing care provider, seeks a Patient Care Coordinator for its Louisville clinic. This role involves managing patient appointments, ensuring a positive experience, and supporting community outreach. Candidates should have customer service experience and a high school diploma. Join a team committed to helping people hear better through excellent personalized care.

Qualifications

• 1 year of previous front office experience in a customer service or sales setting.
• Technically savvy with MS Office Suite including Outlook, Word, and Excel.
• Exceptional professionalism in communication.

Responsibilities

• Schedule appointments for hearing tests using sales scripting.
• Manage patient relationships and support community engagement.
• Handle insurance and billing documents for revenue maximization.

Skills

Customer service skills

Organizational skills

Time management

Education

High School Diploma or equivalent

Associates degree preferred

Job description

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Who WE Are:

HearingLife Is a National Hearing Care Company And Part Of The Demant Group, a Global Leader In Hearing Healthcare Built On a Heritage Of Care, Health And Innovation Since 1904. HearingLife Operates More Than 600 Hearing Care Centers Across 42 States. We Follow a Scientific, Results-oriented Approach To Hearing Healthcare That Is Provided By Highly Skilled And Caring Professionals. Our Vision Is To Help More People Hear Better Through Life-changing Hearing Health Delivered By The Best Personalized Care. This Team Member Must Uphold The HearingLife Core Values

• We create trust
• We are team players
• We apply a can-do attitude
• We create innovative solutions
  
  

Overview

Who WE Are:

HearingLife Is a National Hearing Care Company And Part Of The Demant Group, a Global Leader In Hearing Healthcare Built On a Heritage Of Care, Health And Innovation Since 1904. HearingLife Operates More Than 600 Hearing Care Centers Across 42 States. We Follow a Scientific, Results-oriented Approach To Hearing Healthcare That Is Provided By Highly Skilled And Caring Professionals. Our Vision Is To Help More People Hear Better Through Life-changing Hearing Health Delivered By The Best Personalized Care. This Team Member Must Uphold The HearingLife Core Values

• We create trust
• We are team players
• We apply a can-do attitude
• We create innovative solutions
  
  

Patient Care Coordinator Purpose Statement

To help more people hear better by driving traffic to our clinics with the creation of test appointments while ensuring a positive patient experience.

Responsibilities

Essential Job Functions:

Drive Patient Appointment And Clinic Revenue Generation

• Call database of potential and existing patients using company-generated sales scripting to schedule appointments for hearing tests.
• Ensure daily metrics are achieved including but not limited to outbound calls made and appointments booked.
• Make confirmation calls to ensure Patients are present at their scheduled appointment time.
• Drive clinic traffic by collecting and managing patient referrals through in-clinic interactions.
• Collaborate with clinic Provider to develop ways to bring in more Patients to support HearingLife’s vision; “Help More People Hear Better”.
• Conduct an effective morning huddle each day with clinic Provider to ensure an organized and productive 3-day patient calendar/schedule view.
  
  

Manage Patient Relationship And Community Engagement

• Become a subject matter expert and execute all HearingLife operational process and procedures called “All The Right Things” including but not limited to: block schedule, morning huddle, Out Of Warranty, third party, wellness referrals, physician referrals, Professional Sales Presentation and Tested Not Treated process.
• Provide an exceptional patient experience, welcome patients to the clinic, and always maintain a positive patient rapport as a HearingLife brand ambassador.
• Assist walk-in patients with any needs which may include cleaning hearing devices, changing batteries, and general maintenance.
• Support the organizations vision to “Help More People Hear Better” by participating in community outreach programs such as Campaign for Better Hearing.
• Support the HCP in the development and implementation of a community marketing plan designed to create awareness of the new clinic and to drive appointments for hearing tests.
  
  

Administrative Functions

• Handle Insurance and Managed Care Benefit
• Ensure timely processing of all insurance and billing documents to maximize revenue and payment in a timely manner.
• Maintain patient files in accordance HIPAA & legal compliance regulations
• Master the required computer skills including CRM database
• Coordinate with third party companies (managed care) to determine benefits and facilitate the sale & delivery of hearing devices
• Coordinate with insurance department to determine patient specific coverage understand current HIPAA laws, and verification of insurance benefits in a timely and accurate manner.
• Ensure all transactions are entered into Point of Sale (POS) system in an accurate and timely manner
• Maintain an accurate account of petty cash funds, bank deposits, and credit transactions
• Submit daily end of day reports to corporate partners
• Ensure all patient documents are completed timely and accurately
• Handle data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
• Process CareCredit applications, where applicable by state law
• Maintain an accurate record of clinic inventory
• Order and maintain clinic supplies
• Answer phone calls, emails, return calls and patient follow-up calls
• Partner with Provider to ensure office is clean and well-maintained
• Be a company ambassador with new hire referrals
  

Pay: $15-$20 per hour plus commissions

Qualifications

Education and Experience:

• High School Diploma or equivalent; Associates degree preferred but not required.
• Minimum of 1 year of previous front office, preferably in a customer service or sales setting.
• Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically Outlook, word and excel.
• Proactive customer service skills, exhibiting friendly and courteous behavior in all Patient interactions.
• Exceptional professionalism, clear and articulate in communication; verbal, written, and face to face.
• Outstanding planning and organizational skills.
• Superior multi-tasking and time management discipline.
• Ability to work independently and collaboratively with staff and support services.
  
  

Travel

This role may include some very light travel which could include new-hire training, quarterly meetings, and possible help at other clinics.

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

#HearingLife_US

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Equipment Manufacturing

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