Front Desk Patient Access Clerk — Compassionate Navigator

Ste. Genevieve County Memorial Hospital; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Ste. Genevieve County Memorial Hospital is seeking a Patient Access Clerk to greet patients, verify demographics and insurance, and pre-register for procedures. The role supports the Patient Access department in ensuring accurate registrations and smooth patient flow.

The ideal candidate will have basic office skills, confidentiality, and 3 months to 1 year of experience. This is a full‑time position at our community hospital, emphasizing compassionate care and efficient service.

Qualifications

• High school student or equivalent.
• Basic office skills such as keyboarding and filing.
• 3 months to 1 year of experience.

Responsibilities

• Greet patients and visitors in person and on the telephone, answers inquiries or refers questions to other staff members when needed.
• Conduct patient interviews in a confidential manner. Verify demographic and financial/insurance information with patient or patient’s representative, updating when necessary.
• Verify insurance information, benefits, and eligibility for patients receiving care with our hospital. Coordinate with utilization review when necessary.
• Ensure authorization numbers are obtained for scheduled out‑patient services; such as MRIs, CTs, Nuc Med, Stress‑Tests, etc.
• Escort in‑patient to his or her room. Directs out‑patients to the correct department(s), escorting them when necessary.
• Work with surgical scheduling to pre‑register patients for ODS procedures.
• Reconcile information systems data by editing registrations performed by support ancillary service registrars.
• Create new providers in the Clinical Dictionary when presented with an order from a provider that has never used our facility for out‑patient services; complete with Provider Type, Name, Address, Phone and Fax Numbers, and NPI Number.
• Perform semi‑annual OIG Reviews on all Providers to check for infractions.
• Perform other related duties as assigned.

Skills

Basic office skills

Education

High school student or equivalent

Job description

Ste. Genevieve County Memorial Hospital is seeking a Patient Access Clerk to greet patients, verify demographics and insurance, and pre-register for procedures. The role supports the Patient Access department in ensuring accurate registrations and smooth patient flow.

The ideal candidate will have basic office skills, confidentiality, and 3 months to 1 year of experience. This is a full‑time position at our community hospital, emphasizing compassionate care and efficient service.