Front Desk & Passport Services Specialist

Okaloosa County Clerk of Courts; Fort Walton Beach (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Okaloosa County Clerk of Courts in Fort Walton Beach, FL seeks an organized administrative clerk to perform customer service and detailed clerical tasks related to processing of documents and files.

Under general supervision, you will assist front counter customers, handle form payments, data entry into case management systems, and ensure accurate records while maintaining confidentiality.

Qualifications

• High School Diploma or GED with 1 year relevant experience.
• Ability to assist passport processing per state guidelines.
• Strong verbal and written communication skills.
• Ability to work with confidential information and meet deadlines.

Responsibilities

• Provide courteous customer service at the front counter.
• Assist customers with forms, payments, and online services.
• Enter data accurately into the case management system.
• Scan, index, and organize documents per procedures.
• Issue marriage licenses and process passport applications.
• Update and maintain information databases.
• Maintain attendance and productivity standards.
• Cross-train for desk and call center duties.

Skills

Customer service

Data entry

Communication

Attention to detail

Problem solving

Education

High School Diploma or GED

1 year of related experience

Tools

QMinder

Case management system

Microsoft Office

Data entry systems

Job description

Okaloosa County Clerk of Courts in Fort Walton Beach, FL seeks an organized administrative clerk to perform customer service and detailed clerical tasks related to processing of documents and files.

Under general supervision, you will assist front counter customers, handle form payments, data entry into case management systems, and ensure accurate records while maintaining confidentiality.