Court Services Clerk - Public Records & Front Desk

United States Courts; Montgomery (AL); Hybrid; USD 36,000 - 52,000; Full time

Job summary

United States Courts in Montgomery, Alabama seeks a Court Services Clerk to perform a range of administrative duties and public-facing services. The role opens and routes documents, maintains case records, handles payments, and supports court operations with accuracy.

The successful candidate will have a high school diploma (Bachelor’s preferred), strong communication skills, and the ability to multitask within a fast-paced, on-site environment while using Microsoft Office and case management

Qualifications

• High school diploma or equivalent; a Bachelor's degree is highly desirable.
• At least one year of specialized clerical or administrative experience using applicable rules and automated software.
• Strong oral and written communication and ability to multi-task under tight deadlines.

Responsibilities

• Provide customer service to all internal and external contacts; answer and route calls and assist the public with computerized databases.
• Open, stamp, review documents; assign case numbers and route to staff.
• Review documents for conformity with rules and court requirements and docket initial events.
• Inform customers of required fees, collect payments, and balance cash drawer.
• File and retrieve case records; maintain filing system integrity.
• Certify court documents and process new case files; handle mail and archival records.
• Oversee supplies and equipment; respond to unit requests to function optimally.

Skills

Customer service

Interpersonal skills

Multi-tasking

Verbal communication

Written communication

Microsoft Office

Organizational skills

Lift up to 25 pounds

Work under deadlines

Public interaction

Education

High school diploma or equivalent

Bachelor’s degree

Tools

Case management software

Job description

Overview of the Position The U.S. District Court for the Middle District of Alabama is recruiting for the position of Court Services Clerk. This position is on the staff of the Clerk of Court. The Court is seeking for a well-organized, detail-oriented individual who possesses exceptional interpersonal and customer service skills and enjoys working with the public. The Court Services Clerk performs a variety of operational and administrative duties. The typical work schedule for this position is Monday through Friday 8 a.m. until 5 p.m. This is an on-site position located in Montgomery, Alabama that reports to the Counsel to the Clerk of Court/Director of Court Services.

• Provide customer service to all internal and external contacts. Answer and route incoming calls, prepare case files, and assist the public in the use of computerized databases. Provide basic information to the public, bar, and court.
• Operate a variety of copying and records equipment.
• Receive, stamp, and review incoming documents to determine conformity with appropriate rules, practices, and court requirements. Ensure assignment of case numbers; prepare and enter case information in automated system and route documents to proper staff after acceptance.
• Review and accept appropriate documents. Open cases in the case management system, and docket initial case opening events.
• Inform customers of required fees, receive payments, and issue receipts. Secure funds in cash register, balance cash drawer at the end of the day, and process receipts for filed documents.
• Sort, classify, and file case records. Maintain integrity of the filing system by monitoring proper access to records and maintaining timely and accurate filing of documents.
• Retrieve files and make copies of records for court personnel, attorneys, and others.
• Certify court documents and create and process new case files.
• Scan, copy, file, pick up, sort, and process mail and overnight packages. Prepare, ship, and retrieve records from the Federal Records Center.
• Oversee and identify supply needs for the court.
• Respond to requests from court units for supplies, materials, and equipment required to function optimally.
• Perform other duties as assigned.

Qualifications

All candidates must have a high school diploma or equivalent. Bachelor’s degree is highly desired. The position requires an ability to communicate information accurately and in a timely manner, and to handle multiple workload demands. The applicant must have at least one year of specialized experience. Specialized experience includes progressively responsible clerical or administrative experience requiring the regular and recurring application of a body of rules, regulations, directives, or laws and involves the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation. Applicants must also possess effective oral and written communication skills, exercise mature judgment, and have skill in multi-tasking. The successful candidate should demonstrate:

• Excellent organizational skills and experience handling multiple tasks and projects.
• The ability toget along well with others.
• Strong verbal and written communication skills and the ability to work effectively with a varietyof people, either in person, on the phone, or through electronic communications.
• The ability towork without supervision and take initiative.
• The ability to work with strict deadlines and in fast-paced environment.
• Experience working inMicrosoft Office.
• Ability to lift up to 25 pounds and to sit or stand for long periods of time with or without accommodation.

Employee Benefits

Employees of the U.S. District Court have access to an excellent benefits package which includes the Federal Employees Retirement System (FERS), Thrift Savings Plan (like 401k), health, life, dental & vision insurance, long-term care insurance, flexible spending program, 11 paid holidays per year, and a leave accrual program. (Note: For FERS retirement, employees contribute to the Basic Benefit Plan through payroll deductions and receive a benefit, which is calculated at retirement. Employees appointed on or after Jan. 1, 2014, automatically contribute 4.4% of their base pay each paycheck to the Basic Benefit plan.) Additional information about federal judiciary employee benefits and compensation can be found online .

• A cover letter addressing the qualifications, skills, and experience necessary to perform thejob.
• A résumé, including a list of three professional references.

Incomplete submissions and submissions that are not received in a single pdf file may not be considered.

The U.S. District Court, Middle District of Alabama, reserves the right to modify the conditions of this job announcement, to withdraw the job announcement, or to fill the position earlier than the closing date. Any of which may occur without prior written notice.

The federal Judiciary is an Equal Employment Opportunity employer.