Front Desk & Guest Experience Specialist

Goodwill of North Georgia; Atlanta (GA); On-site; USD 30,000 - 38,000; Full time

Job summary

Goodwill of North Georgia is seeking a friendly front desk receptionist to greet visitors, answer phone lines, and direct inquiries within the Support Services Center. This role ensures excellent customer service and smooth daily operations.

The successful candidate will manage conference room scheduling, mail duties, vendor coordination, and mass mailings. Proficiency in Microsoft Office, strong communication, and a professional demeanor are essential, along with the ability to handle

Qualifications

• High school diploma or GED required.
• Minimum 3 years of clerical/front desk experience.
• Substantial telephone switchboard experience.
• Proficient in Microsoft Office.
• Excellent oral and written communication skills.
• Positive attitude and interpersonal skills.
• Ability to handle confidential information.
• Attention to detail and teamwork.

Responsibilities

• Operate telephone switchboard to answer, screen and forward calls.
• Greet and direct customers to their destination.
• Schedule and log conference room usage.
• Place supply orders with vendors as required.
• Post outgoing mail and deliver incoming mail.
• Coordinate pickup and delivery of express mail services.
• Receive and sign for special deliveries.
• Assist in mass mailings as required.
• Maintain voicemails with program and event updates.
• Respond professionally to emergencies and document details.
• Perform other duties as assigned.

Skills

Telephone switchboard

Office communication

Microsoft Office

Customer service

Interpersonal skills

Attention to detail

Team player

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Goodwill of North Georgia is seeking a friendly front desk receptionist to greet visitors, answer phone lines, and direct inquiries within the Support Services Center. This role ensures excellent customer service and smooth daily operations.

The successful candidate will manage conference room scheduling, mail duties, vendor coordination, and mass mailings. Proficiency in Microsoft Office, strong communication, and a professional demeanor are essential, along with the ability to handle