Front Desk Part Time Night Shift

Touchmark; Appleton (WI); On-site; USD 24,000 - 26,000; Part time

Benefits offered by this job

Night shift differential

On-demand pay

Paid holidays

401(k) with company match

Tuition reimbursement

Job summary

Touchmark on West Prospect in Appleton, WI is hiring a Part-Time Front Desk Receptionist for the night shift. You will greet residents and guests, answer calls, coordinate requests, and maintain a safe, welcoming overnight environment.

The role offers competitive wages of $17.50–$18.79 per hour with a $1.00 night differential, on-demand pay, and a supportive team focused on excellence in hospitality for residents and families.

Qualifications

• High school diploma or equivalent.
• Receptionist, hospitality, customer service, or administrative experience preferred.
• Outstanding customer service and communication skills.
• Professional, friendly, and dependable demeanor.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic proficiency with Microsoft Office and standard office equipment.
• Availability to work overnight shifts and a rotating weekend schedule.

Responsibilities

• Welcome residents, families, guests, and vendors with professionalism and hospitality.
• Answer and direct incoming telephone calls promptly and courteously.
• Respond to resident questions and coordinate service requests.
• Monitor emergency call systems and respond appropriately.
• Perform overnight security rounds, perimeter door checks, and monitor building access.
• Assist with mail, packages, and other overnight administrative duties.
• Maintain a clean, organized, and welcoming front desk area.
• Support residents and team members while helping ensure a safe and secure community throughout the overnight hours.

Skills

Customer service

Multitasking

Communication skills

Hospitality

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ETHIC – Excellence, Teamwork, Hospitality, Integrity, And Compassion – Steadfastly Characterizes Our Mission To Continually Enrich The Daily Lives Of Residents. We Practice These Principles With Every Task And Interaction, From Personal Caregiver Assistance To Mowing The Grass. At Touchmark, We Say

I AM AN ALLY

• I AM A FRIEND
• I AM A GIVER

Front Desk Receptionist – Part-Time (Night Shift)

Real Hospitality. Real Purpose. Real Work-Life Balance.

Touchmark on West Prospect | Appleton's Leading Full-Service Senior Living Community

Pay

$17.50 – $18.79/hour, plus a $1.00/hour Night Shift differential

Classification

Non-Exempt (Eligible for Overtime)

Schedule

Part-Time | Night Shift (10:00 p.m. – 6:00 a.m.) | Rotating weekends

Touchmark on West Prospect is Appleton's leading full-service senior living community, dedicated to enriching the lives of residents and their families through exceptional hospitality, service, and care. We are seeking a dependable, professional, and customer-focused Front Desk Receptionist to join our overnight team.

As our Night Shift Front Desk Receptionist, you'll provide a warm, welcoming presence while helping ensure the safety, security, and comfort of our residents and community. Whether answering a resident's question, greeting a late-night visitor, or responding to an overnight need, you'll play an important role in creating peace of mind for everyone who calls Touchmark home.

Why You'll Love This Role

• Competitive pay plus a $1.00/hour Night Shift differential
• On-demand pay to access your earnings as you earn them
• Meaningful work supporting residents and their families overnight
• Calm, professional work environment where customer service matters
• Affordable on-site meals
• 401(k) with company match
• Paid holidays, including double-time pay when you work a holiday
• Tuition reimbursement and scholarship opportunities
• Supportive team culture built on Touchmark's values of Excellence, Teamwork, Hospitality, Integrity, and Compassion

What You'll Do

• Welcome residents, families, guests, and vendors with professionalism and hospitality
• Answer and direct incoming telephone calls promptly and courteously
• Respond to resident questions and coordinate service requests
• Monitor emergency call systems and respond appropriately
• Perform overnight security rounds, perimeter door checks, and monitor building access
• Assist with mail, packages, and other overnight administrative duties
• Maintain a clean, organized, and welcoming front desk area
• Support residents and team members while helping ensure a safe and secure community throughout the overnight hours

What We're Looking For

• High school diploma or equivalent
• Receptionist, hospitality, customer service, or administrative experience preferred
• Outstanding customer service and communication skills
• Professional, friendly, and dependable demeanor
• Ability to multitask and remain calm in a fast-paced environment
• Basic proficiency with Microsoft Office and standard office equipment
• Ability to maintain confidentiality and exercise good judgment
• Availability to work overnight shifts and a rotating weekend schedule

This is more than a front desk position—it's an opportunity to provide reassurance, exceptional hospitality, and peace of mind for residents and families while helping create a safe, welcoming community every night.

Benefits

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That’s why we offer a competitive compensation and benefits package to our part-time team members, which includes:

• Paid time off
• Retirement plan
• On-Demand Pay allows you to access your pay as you earn it

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy.