Front Desk Evenings

Planet Fitness - PF Baseline Fitness; Minneapolis (MN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Dollars for Scholars Program

Employee Appreciation Program

Team Member Support Team

Job summary

An established industry player is seeking a Customer Service Representative to enhance member experiences through outstanding service. This role involves greeting potential members, managing front desk operations, and addressing member inquiries, all while maintaining a clean and welcoming environment. If you have a passion for customer service and a strong work ethic, this position offers a fantastic opportunity to contribute to a positive club atmosphere. Join a supportive team that values your contributions and provides numerous benefits, including health insurance and free memberships. Make a difference in the lives of members and help foster a community of fitness enthusiasts!

Qualifications

• Strong customer service skills and basic computer proficiency required.
• Honesty and good work ethic are essential for this role.

Responsibilities

• Greet potential members and provide exceptional customer service.
• Handle front desk tasks including phone calls and member check-ins.
• Assist with member services and maintain club cleanliness.

Skills

Customer Service Skills

Listening Skills

Problem Solving

Communication Skills

Basic Computer Proficiency

Education

High School Diploma or equivalent

Job description

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary: Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties and Responsibilities:

1. Greet/meet potential members, providing a great customer experience.
2. Handle front desk related tasks:
1. Answering phone calls in a polite and friendly manner to assist with questions or concerns.
2. Taking info calls and tours.
3. Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
3. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
4. Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements:

1. Customer Service: Communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
2. Listening: Actively listens to customers, empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
3. Problem Solving: Recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
4. Diplomacy: Demonstrates tact and skill in all interactions while using appropriate behavior and language.
5. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications:

1. Honesty and good work ethic.
2. Strong customer service skills.
3. Basic computer proficiency.

Physical Demands:

1. Standing and walking at least 75% of the shift.
2. Talking in person or on the phone at least 75% of the shift.
3. Must be able to lift to 50 lbs. less than 30% of the time.

Benefits:

1. Dollars for Scholars Program.
2. Employee Appreciation Program.
3. Free Membership for self and one family member or friend.
4. Team Member Support Team.
5. Health, Dental and Vision Insurance.
6. Critical Illness Insurance.
7. Short Term Disability Insurance.
8. Accident Insurance.
9. Voluntary Life Insurance.
10. Pet Insurance.
11. HSA.

Advancement Opportunities:

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.