Front Desk- Overnight Shift

UFC GYM; Fort Lauderdale (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Performance bonus

Dental insurance

Flexible schedule

Paid time off

Tuition assistance

Vision insurance

Wellness resources

Job summary

UFC GYM in Fort Lauderdale is seeking a Front Desk Representative to act as the first line of contact for members and guests, providing superior customer service. Responsibilities include greeting members, answering calls, checking in members, and assisting with membership inquiries.

The ideal candidate possesses a friendly personality, customer service experience, and necessary certifications like CPR. The role offers various benefits including employee discounts, health insurance, and opportunities for advancement.

Qualifications

• 6 months of customer service experience in a relevant field.
• Experience with multiple phone lines preferred.
• Basic computer skills.

Responsibilities

• Greet members and guests as they enter and leave the club.
• Answer incoming calls and transfer calls appropriately.
• Check in members and verify memberships.

Skills

Customer service focus

Interpersonal skills

Communication skills

Attention to detail

Team player

Education

High school diploma or GED

Current CPR and AED certification

Job description

General Summary

The Front Desk Representative is the first line of contact for members and guests. They deliver superior customer service while assisting members with purchases and directing membership inquiries.

Responsibilities

• Warmly greet members and guests as they enter and leave the club.
• Answer incoming calls in a professional and efficient manner and transfer phone calls promptly to the right department or individuals.
• Check in members and verify membership; sign up members for group fit or ultimate classes.
• Register prospective members and direct them to the membership department.
• Address members’ questions or direct them to the appropriate individual for better assistance.
• Sell supplements, apparel and other UFC Gym retail items to members.
• Ring up purchases on the point of sales system and provide accurate change.
• Maintain a professional image and behavior at all times – avoid eating, sitting, reading, internet surfing, using a personal cell phone or other non‑work activities.
• Respond professionally to requests and inquiries from guests, members, and staff.
• Provide information to members regarding special club events.
• Immediately report or elevate to management any unsafe conditions or emergency situations.

Administrative Duties

• Keep front desk and lobby neat and clean at all times.
• Perform opening and closing procedures for the front desk, as assigned.
• Attend monthly meetings or other scheduled meetings.
• Assist with inventory or product pricing, as needed.
• Call past‑due members regarding late dues and down payments.

Organization Relationships

The Front Desk Representative reports to the Front Desk Lead and Operations Manager and interacts with all levels of management and staff within Corporate and Field offices, in the clubs, and within the Front Desk Representative team.

Required Qualifications

Knowledge, skills & abilities:

• Energetic with a friendly, outgoing personality and positive attitude.
• Strong interpersonal and communication skills, including telephone etiquette.
• Strong customer service focus.
• Understand and follow oral and written instructions.
• Ability to multi‑task and perform tasks with accuracy and attention to detail.
• Team player with a can‑do attitude.
• Adhere to meal and rest break periods and clock in and out for all shift times.

Minimum certifications/educational level:

• High school diploma or GED required.
• Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification.

Minimum experience:

• At least 6 months of customer service experience in health club, retail, hospitality or food service industry.
• Experience with multiple phone lines preferred.
• Basic computer skills.

Physical Requirements

• Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Ability to stand and remain on your feet for a full shift.

Benefits

• Employee discounts
• Free uniforms
• Health insurance for eligible employees
• Opportunity for advancement
• Training & development
• Bonus based on performance for eligible employees
• Competitive salary
• Dental insurance for eligible employees
• Flexible schedule
• Paid time off
• Tuition assistance
• Vision insurance for eligible employees
• Wellness resources