Administrative Support Clerk

State-of-Missour; Saint Joseph (MO); On-site; USD 30,000 - 38,000; Full time

Job summary

State of Missouri seeks a dedicated Receptionist/Information Clerk for the Missouri Job Center. You will determine the purpose of contact, provide general information, and direct customers to the correct staff members.

You will help with forms, schedule appointments, and maintain orderly operations within the Job Center. As part of a team, you will coordinate with state and partner staff, screen customers, support employer outreach, and assist with various clerical tasks including faxing,

Qualifications

• Beneficial experience in customer service, public administration, or related fields.
• Regular attendance and reliability are essential.

Responsibilities

• Serve as receptionist/information clerk at a Missouri Job Center and direct individuals to proper destination.
• Pre-screen customers to route questions to the right staff and assist with forms.
• Coordinate with state and partner staff to manage traffic and inquiries.
• Assist with employer outreach calls and post job orders as needed.
• Conduct rounds and assist Job Center staff with inquiries and needs.
• Assist customers with faxing, copying, and scanning paperwork.

Skills

Reception duties

Customer service

Communication

Education

Public administration or related field experience

Job description

You will be joining a Department committed to a culture of TEAMWORK to accomplish our goals together, where we deliver excellence through COLLABORATION with partners and stakeholders, embody ACCOUNTABILITY through trust and professionalism, and embrace WORK-LIFE BALANCE by prioritizing respect, boundaries, and time. While working at DHEWD you will be helping to develop the workforce of the future!Join us as we pursue our vision of “Every Missourian empowered with the skills and education needed for success.”

To perform this job successfully, an individual must be able to perform each essential function of the job with or without reasonable accommodation.

• Serves as a receptionist/information clerk within a Missouri Job Center; determines purpose of contact, provides general information and assists in preparation of forms; directs individuals to proper destination; receives and distributes messages; and schedules and/or arranges appointments
• Manages customer traffic flow, proactively coordinates with state and partner staff within the Job Center, checks identification of individuals entering the Job Center
• Pre-screens Job Center customers to ensure questions asked are answered and customers are directed to the correct staff member for appropriate services
• Assist with employer outreach calls and post job orders as needed
• Conducts regular rounds throughout the Job Center; assists with various Job Center staff and customer inquiries/needs
• Assists customers with faxing, copying and scanning paperwork as needed
• Maintains order and proper behavior of individuals and groups on Job Center property
• Assists in the Resource Room, as needed
• Performs other related work as assigned
• Demonstrates regular and reliable attendance

• Beneficial education and/or work-related experience includes technical or professional experience in business, personnel or public administration or closely related area, including military service

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

[e-mail]