Front Desk Operations Leader - Guest Experience & Strategy

RiseMe; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness incentive programs

Discounts on hotel, dining, retail, &更

Free meals in employee dining room

Free parking on and off shift

Health & Income Protection benefits

Professional and personal development

Job summary

MGM Resorts in Las Vegas is seeking an Hotel Operations Manager to support the Senior Hotel Manager with leadership for the Front Desk team, aligning with the MGM brand and driving guest satisfaction and financial performance.

You will execute functional strategy, coach front desk staff, and ensure service standards while collaborating on initiatives from Hotel Strategy CoE. Experience with front desk operations, labor management, and systems like HotSOS or Opera is valued.

Qualifications

• Must be 21 years of age or older.
• Previous resort experience preferred.
• Experience with a collective bargaining agreement preferred.
• Knowledge of HotSOS or similar service optimization system preferred.
• Knowledge of Opera property management system preferred.

Responsibilities

• Implement strategic initiatives provided for hotel operations.
• Lead front desk policies, procedures, training, and scheduling.
• Foster employee engagement and development within the front desk team.
• Maintain and improve guest experience in line with service standards.
• Participate in interviewing, selecting, training, and coaching of front desk staff.

Job description

MGM Resorts in Las Vegas is seeking an Hotel Operations Manager to support the Senior Hotel Manager with leadership for the Front Desk team, aligning with the MGM brand and driving guest satisfaction and financial performance.

You will execute functional strategy, coach front desk staff, and ensure service standards while collaborating on initiatives from Hotel Strategy CoE. Experience with front desk operations, labor management, and systems like HotSOS or Opera is valued.