Front Desk Operations Lead — Guest Experience & Team Coach

Hyatt Regency Lisle Near Naperville

Lisle (IL)

On-site

USD 36,000 - 48,000

Full time

32 hours ago

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Job summary

Hyatt Regency Lisle near Naperville is seeking a Front Desk Supervisor to oversee daily front desk operations, ensuring guest check-in/out runs smoothly and that guest inquiries are handled with warmth and professionalism. You will train staff, monitor procedures, maintain service standards, and coordinate with other departments to address VIP and special requests.

Availability and reliability are important.

Qualifications

Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Extensive knowledge of the hotel, its services and facilities.
Must have excellent customer relations skills and leadership capability.
Must be detail oriented with outstanding organizational and communication skills.
Must have excellent leadership capability and customer relations skills.

Responsibilities

Oversee the daily operations of the Front Desk Department. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction.
Act as the main contact for guests.
Direct and train front desk staff and operators. Assist in new-hire and on-going training.
Review current day’s expected arrivals and check VIP and special request reservations to ensure proper handling and notifications to other departments.
Ensure all necessary reports and forms are completed daily.