Guest Experience Leader - Front Desk

VH Hospitality; Lisle (IL); On-site; USD 40,000 - 50,000; Full time

Job summary

Hyatt Regency Lisle near Naperville seeks a Front Desk Supervisor to oversee daily front desk operations and uphold hotel standards for guest satisfaction. You’ll lead and train staff, manage registrations and communications, and ensure timely, courteous guest interactions.

Responsibilities include supervising front desk agents, handling VIP reservations, and maintaining daily reports. The role supports Guest Relations and may involve other duties as assigned by the General Manager.

Qualifications

• Must read and write to communicate effectively.
• Strong verbal and written communication skills.
• Excellent knowledge of hotel services and facilities.

Responsibilities

• Oversee daily Front Desk operations to meet hotel standards.
• Ensure efficient guest registration, check-out and telephone service.
• Supervise front desk staff and ensure policy adherence.
• Direct and train front desk staff and telecommunications.
• Review VIP and special reservations; inform other departments.
• Ensure daily reports and forms are completed.

Skills

Front Desk Operations

Customer service

Leadership

Communication

Attention to detail

Job description

Hyatt Regency Lisle near Naperville seeks a Front Desk Supervisor to oversee daily front desk operations and uphold hotel standards for guest satisfaction. You’ll lead and train staff, manage registrations and communications, and ensure timely, courteous guest interactions.

Responsibilities include supervising front desk agents, handling VIP reservations, and maintaining daily reports. The role supports Guest Relations and may involve other duties as assigned by the General Manager.