Front Desk/Operations

Alpha Fit Club Glen Rock; New Jersey; On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Membership perks

Job summary

Alpha Fit Club Glen Rock is seeking a Front Desk Associate to be the first friendly face members see, delivering exceptional service and managing daily operations.

You will greet members, handle check-ins, process class bookings, and promote memberships and class packages while maintaining a welcoming, energetic studio environment.

Qualifications

• Strong interpersonal and communication skills are essential.
• Sales-oriented with ability to upsell memberships and class packages.
• Capable of multitasking in a fast-paced gym environment.

Responsibilities

• Provide exceptional member experience and front-desk service.
• Assist with check-ins and class bookings, and answer questions on memberships.
• Promote promotions, add-ons, and benefits to enhance member experience.
• Maintain a clean, organized front desk and lobby area.
• Support trainers with class transitions and studio upkeep.

Skills

Interpersonal skills

Communication skills

Sales-driven

Upselling

Multitasking

Tech-savvy

Fitness passion

Tools

Gym management software

Job description

Job Description

Job Description

About Alpha Fit Club

Your Role as Front Desk/Operations

Alpha Fit Club is a high-energy group fitness studio committed to delivering an unmatched fitness experience. Our team is driven, passionate, and dedicated to building a strong community.

As a Front Desk Associate, you’ll be the first face our members see, setting the tone for their entire experience. You are responsible for providing exceptional service, maintaining smooth day-to-day operations, and ensuring the studio runs efficiently. Your ability to multitask, sell memberships and retail, problem-solve, and bring positive energy will contribute to the overall success of the gym.

Key Responsibilities

• Member Experience Customer Service
  • Greet members with a warm, welcoming attitude
  • Assist with check-ins and class bookings
  • Provide information on membership options, promotions, and policies
  • Address member inquiries, concerns, and feedback professionally
• Sales
  • Actively promote and sell memberships and class packages
  • Educate members on promotions, add-ons, and benefits to enhance their experience
• Operational Support
  • Maintain a clean, organized front desk and lobby area
  • Support trainers and coaches with class transitions and studio upkeep
  • Troubleshoot minor tech issues with check-in systems and class software

Qualifications & Skills

• Strong interpersonal and communication skills
• Sales-driven with the ability to upsell and close deals
• Ability to multitask in a fast-paced environment
• Comfortable with technology and gym management software
• Passion for fitness and a team-oriented mindset

Schedule & Availability

• Part-time positions available
• Must be available for early mornings, evenings, and weekends as needed.

Why Join Alpha Fit Club?

• Be part of a growing fitness community
• Competitive pay and membership perks
• A dynamic, supportive team environment