Front Desk Officer

Mouratoglou; Boca Raton (FL); On-site; USD 35,000 - 60,000; Full time

Job summary

Mouratoglou in Boca Raton, FL, is seeking a client services coordinator to manage communications across WhatsApp, email and phone. In this role you will assist with bookings, confirmations, payments and rescheduling while delivering accurate information about services.

You will respond to inquiries about lessons, programs, schedules and prices, propose alternatives when slots are unavailable, and coordinate with the Office Manager and on-site teams to ensure a smooth, customer-focused experience.

Qualifications

• Excellent written and verbal communication skills.
• Professional, friendly, solution-oriented approach.
• Strong organizational skills and attention to detail.
• Ability to multitask across several conversations.
• Comfortable in a fast-paced environment with shifting priorities.
• Commercial mindset and understanding client needs.
• Patient, adaptable, and able to stay calm with demanding situations.
• Positive attitude and strong team spirit.

Responsibilities

• Manage client communications via WhatsApp, email and phone
• Respond to inquiries regarding lessons, programs, schedules, prices and availability
• Assist clients with bookings, confirmations, payments and rescheduling
• Provide clear and accurate information about the center’s services
• Suggest suitable alternatives when a requested service or time slot is unavailable
• Help convert client inquiries into bookings while maintaining excellent service
• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams
• Support reception and pro shop operations when required
• Maintain organized communication records and ensure reliable follow-up

Skills

Excellent communication

Verbal & written communication

Customer-service mindset

Multitasking

Team collaboration

Job description

• Manage client communications via WhatsApp, email and phone

• Respond to inquiries regarding lessons, programs, schedules, prices and availability

• Assist clients with bookings, confirmations, payments and rescheduling

• Provide clear and accurate information about the center’s services

• Suggest suitable alternatives when a requested service or time slot is unavailable

• Help convert client inquiries into bookings while maintaining excellent service

• Coordinate with the Office Manager, Head Coach, Tennis Director and on-site teams

• Support reception and pro shop operations when required

• Maintain organized communication records and ensure reliable follow-up

• Excellent written and verbal communication skills

• Professional, friendly and solution-oriented approach

• Strong organizational skills and attention to detail

• Ability to manage several conversations and requests simultaneously

• Comfortable working in a fast-paced environment with changing priorities

• Commercial mindset and ability to understand clients’ needs

• Patient, adaptable and able to remain calm when dealing with demanding situations

• Positive attitude and strong team spirit