Front Desk & Office Support Specialist

Monroechamber; Waukesha (WI); On-site; USD 30,000 - 37,000; Full time

Job summary

Monroechamber in Waukesha, WI is seeking a friendly Receptionist to provide first-class customer service, answer calls, greet visitors, and support general office communications. This role emphasizes professional poise and reliable administrative support in a busy lobby and office environment.

The ideal candidate has a high school diploma, about 3 years of related experience, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required; technical diploma or associate degree in Administrative Support or a related field preferred
• Approximately 3 years of related administrative, receptionist, or customer service experience preferred
• Excellent interpersonal, communication, and customer service skills
• Professional and friendly demeanor with the ability to interact effectively with employees, visitors, customers, and the general public
• Strong organizational skills and attention to detail
• Ability to prepare basic reports, business correspondence, and written instructions
• Ability to effectively communicate information and respond to questions
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
• Ability to maintain confidentiality and exercise sound judgment when handling information
• Ability to sit and stand for extended periods of time
• Ability to occasionally lift and/or move items weighing up to 25 pounds
• Ability to perform routine office and administrative tasks throughout the workday

Responsibilities

• Answer, screen, and direct incoming telephone calls; take and relay messages as needed
• Use the paging system to communicate with employees when necessary
• Greet visitors, monitor visitor access, and maintain awareness of facility security procedures
• Receive, sort, and distribute incoming mail, faxes, and deliveries
• Operate the postage machine and prepare outgoing mail
• Monitor and maintain postage and office supply inventories
• Maintain employee and department directories, phone lists, and organizational charts
• Update company intranet postings and internal communications
• Create and distribute employee birthday and anniversary announcements
• Coordinate and organize onsite company events and employee activities
• Maintain the employee photo board and other office postings
• Assist the Engineering Department with creating and organizing shop books
• Provide general administrative support as needed

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Microsoft Office

Word

Excel

PowerPoint

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office Suite

Postage machine

Job description

Monroechamber in Waukesha, WI is seeking a friendly Receptionist to provide first-class customer service, answer calls, greet visitors, and support general office communications. This role emphasizes professional poise and reliable administrative support in a busy lobby and office environment.

The ideal candidate has a high school diploma, about 3 years of related experience, and proficiency with Microsoft Office.