Front Desk & Office Support Lead – Student Services

Laseagrant; Urbana (IL); On-site; USD 39,000 - 48,000; Full time

Job summary

The University of Illinois Urbana-Champaign seeks an Office Support Specialist for the Office of the Dean of Students (ODOS). This 100% full-time Civil Service position provides administrative, reception, scheduling, records, and financial support across ODOS and supervises front desk student staff.

You will greet visitors, manage calendars, process routine transactions, assist with purchasing and site communications, and help maintain confidential records in accordance with university policies.

Qualifications

• High school diploma or equivalent and two years of related coursework.
• One year of office/clerical experience.
• Experience in administrative, reception, or student-facing support preferred.
• Experience supervising student employees.
• Ability to handle confidential information with discretion.
• Proficiency with MS Outlook, Word, Excel, Teams, Zoom.

Responsibilities

• Serve as primary receptionist for OARS and respond to inquiries.
• Manage OARS appointment calendar and follow-up.
• Prepare routine correspondence and materials.
• Oversee front desk operations and supervise student staff.
• Coordinate building reception and guide visitors.
• Maintain records and assist with purchasing and budgeting.

Skills

Customer service

Empathy

Time management

Student supervision

Office procedures

Diversity collaboration

MS Office

Calm under pressure

Education

High school diploma or equivalent

Two years of related coursework/education equivalence

One year of related office/clerical experience

Tools

Outlook

Excel

Word

Teams

Zoom

Scheduling systems

Job description

The University of Illinois Urbana-Champaign seeks an Office Support Specialist for the Office of the Dean of Students (ODOS). This 100% full-time Civil Service position provides administrative, reception, scheduling, records, and financial support across ODOS and supervises front desk student staff.

You will greet visitors, manage calendars, process routine transactions, assist with purchasing and site communications, and help maintain confidential records in accordance with university policies.