FRONT DESK / OFFICE ASSISTANT (Spanish-English)

Palm Aire Professional Services; Fort Lauderdale (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Three weeks PTO

Paid federal holidays

Job summary

Palm Aire Professional Services, LLC is seeking an HOA Front Desk / Office Assistant in Sunrise, FL to support daily HOA operations. The role requires bilingual English/Spanish communication and strong customer service skills in a busy office environment.

Responsibilities include handling inquiries, managing payments, processing estoppel and architectural requests, and providing administrative support to the manager and staff.

Qualifications

• Bilingual in English and Spanish is required.
• Strong customer service, communication, and problem-solving skills.
• Basic knowledge of HOA operations, resident services, payments, and administrative procedures.
• Proficiency in Windows, Microsoft 365, and internet research.
• Ability to learn and adapt quickly to HOA management software.
• Highly organized and detail-oriented with multitasking ability.
• Comfortable around dogs in the office.
• Local candidates familiar with the surrounding area preferred.
• Interest in a long-term position.

Responsibilities

• Respond promptly and professionally to inquiries, complaints, and concerns in person, by phone, and via email.
• Communicate with property owners, residents, tenants, sub-associations, city staff, realtors, and title companies.
• Process estoppel requests and architectural applications.
• Process and document owner payments and assist residents with account questions and online payments.
• Perform general administrative duties including filing, scanning, data entry, and record organization.
• Maintain office supplies, equipment, and overall office organization.
• Provide administrative and operational support to the manager and staff.

Skills

Bilingual (English/Spanish)

Customer service

Communication

Problem-solving

Organization

Tools

Windows

Microsoft 365

Job description

HOA FRONT DESK / OFFICE ASSISTANT

Location: Sunrise, FL 33351

We are seeking a friendly, professional, and detail-oriented Office Assistant to support the daily operations of a Homeowners Association (HOA). The ideal candidate is bilingual, customer-service-oriented, organized, and comfortable handling multiple responsibilities in a busy office environment.

Responsibilities

• Respond promptly and professionally to inquiries, complaints, and concerns received in person, by phone, and via email.




• Communicate with property owners, residents, tenants, sub-associations, city staff, realtors, and title companies.




• Process estoppel requests and architectural applications.




• Process and document owner payments, assist residents with account questions, and provide support with online payments.




• Perform general administrative duties, including filing, scanning, photocopying, data entry, mail processing, and organizing digital and paper records.




• Maintain office supplies, equipment, and the overall organization of the office.




• Provide administrative and operational support to the manager and staff to ensure smooth daily operations.

Qualifications

• Bilingual in English and Spanish (required).




• Strong customer service, communication, and problem-solving skills.




• Basic knowledge of HOA operations, resident services, payments, and administrative procedures.




• Proficiency in Windows, Microsoft 365, and internet research.




• Ability to learn and adapt quickly to HOA management software.




• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.




• Must be comfortable around dogs (two dogs are in the office).




• Local candidates familiar with the surrounding area are preferred.




• Looking for someone interested in a long-term position.

Compensation & Benefits

• Starting pay: $18/hour during the first 90 days.




• After 90 days: $19/hour.




• Schedule: Monday-Friday, 8:30 a.m.-5:00 p.m., with a 30-minute lunch break.




• Employer-paid medical, dental, and vision insurance.




• Three weeks of paid time off per year.




• Paid federal holidays.