Front Desk Night Auditor

MARQUEE HOSPITALITY; Woodbridge (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Night Auditor to ensure smooth operations during overnight hours. The role involves guest interactions, maintaining records, and completing the Night Audit checklist. Ideal candidates will have hotel experience and strong problem-solving skills.

Qualifications

• At least 1 year of experience in a hotel or related field.
• Previous supervisory responsibilities preferred.

Responsibilities

• Maintain high standards of personal appearance and grooming.
• Complete the Night Audit checklist for computer procedures daily.
• Handle and follow through on all guest requests during overnight hours.

Skills

Problem-solving

Communication

Self-management

Education

High School diploma

Tools

Windows OS

Spreadsheets

Word processing

Job description

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Responsibilities

1. Approach all encounters with guests and associates in a friendly service-oriented manner.
2. Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.
3. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
4. Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
5. Maintain a friendly and warm demeanor at all times.
6. Initiate and complete the End of Day process.
7. Complete the Night Audit checklist for computer procedures daily.
8. Balance the day's work.
9. Maintain cashiering responsibilities as per Front Office procedures according to standards.
10. Maintain Front Office computer system operation according to standards.
11. Fulfill all Front Office functions between 11:00 p.m. and 7:00 a.m.
12. Handle and follow through on all guest requests during overnight hours.
13. Follow safety and emergency procedures according to standards.
14. Maintain proper record keeping (log books, etc.) according to standards.
15. Be familiar with all policies and house rules.
16. Have a working knowledge of security procedures.
17. Prepare and distribute the Daily Flash Report as needed.
18. Transfer master or house accounts as necessary.
19. Complete reports as requested by management promptly.
20. Attend meetings as required by management.

Qualifications

• At least 1 year of progressive experience in a hotel or related field.
• A High School diploma or equivalent.
• College coursework in the related field is helpful.
• Previous supervisory responsibilities preferred.
• Ability to work independently and with minimal supervision.
• Knowledge of Accounting Principles.
• Problem-solving and troubleshooting skills for guest issues and emergencies.
• Proficiency in Windows OS, spreadsheets, and word processing.
• Effective communication skills.
• Ability to evaluate and choose among courses of action quickly and accurately.
• Ability to work well under stress and in high-pressure situations.
• Strong problem-solving and workplace conflict resolution skills.
• Ability to assimilate complex information from various sources.
• Understanding of financial data and basic arithmetic.
• Self-management skills.
• Effective listening and communication skills.
• Maintaining composure under pressure.