Front Desk & Night Audit Host

Crestview Management, LLC; Indianapolis (IN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision insurance

Employee room discounts

Meal program

Paid time off

Job summary

Hyatt Regency Indianapolis is seeking a Front Desk & Night Audit Host to join our hybrid Front Office team. The role combines guest service duties with overnight Night Audit responsibilities, typically two Night Audit shifts and three Front Desk shifts per week.

Ideal candidates bring prior Front Office or Night Audit experience in a large, full‑service hotel, with training provided on Hyatt procedures, systems, and reporting. Competitive hourly wage and comprehensive benefits offered.

Qualifications

• Previous hotel Front Office experience strongly preferred.
• Previous Night Audit experience strongly preferred.
• Candidates without direct Night Audit experience should have Front Office experience in a large, full-service hotel or similarly complex hospitality environment.

Responsibilities

• Greet guests and provide welcoming, professional service throughout their stay.
• Complete guest check-ins and check-outs accurately and efficiently.
• Process reservations, room assignments, modifications, cancellations, and special requests.
• Respond to guest questions regarding hotel services, amenities, events, directions, and local attractions.
• Process cash, credit card, room charges, and other approved transactions accurately.
• Respond to guest concerns and service issues promptly and professionally, providing appropriate recovery or escalation.

Skills

Front Office experience

Night Audit experience

Guest service

Job description

Location: Hyatt Regency Indianapolis – Downtown
Department: Front Office / Rooms
Employment Type: Full-Time
Compensation: Competitive hourly wage
Regular Schedule: Five shifts per week, typically consisting of two overnight Night Audit shifts and three Front Desk shifts

At Hyatt Regency Indianapolis, Hospitality Starts with You

Our Front Office colleagues help shape the guest experience from arrival through departure—and throughout the overnight hours. Hyatt Regency Indianapolis is seeking an experienced, versatile, and dependable Front Desk & Night Audit Host who can deliver exceptional guest service while supporting the financial and operational responsibilities of our overnight operation.

About Us

Hyatt Regency Indianapolis is a contemporary downtown hotel conveniently connected to the Indiana Convention Center and just steps from Lucas Oil Stadium. As a large, full-service hotel, our operation brings together guest rooms, restaurants and lounges, meetings and events, and a variety of guest services in the heart of downtown Indianapolis.

Our purpose is to care for people so they can be their best, and our Front Office team plays an essential role in bringing that purpose to life around the clock.

Job Summary

The Front Desk & Night Audit Host is a hybrid Front Office position combining traditional guest service responsibilities with overnight Night Audit duties. This position will typically work two overnight Night Audit shifts and three Front Desk shifts each week, although specific days and hours may vary based on business needs.

During Front Desk shifts, this colleague will focus on guest arrivals and departures, reservations, requests, payment processing, service recovery, and the overall guest experience. During Night Audit shifts, the colleague will continue to provide Front Desk service while completing required end-of-day financial reconciliation, reporting, and system procedures.

Because Night Audit requires a high level of independence, accuracy, and judgment, the ideal candidate will bring previous Night Audit experience or Front Office experience in a large, full-service hotel environment. Training will be provided on Hyatt Regency Indianapolis procedures, systems, reporting requirements, and property-specific Night Audit processes.

Essential Job Functions

Front Desk & Guest Service

Greet guests and provide welcoming, professional, and personalized service throughout their stay.

Complete guest check-ins and check-outs accurately and efficiently.

Process reservations, room assignments, modifications, cancellations, and special requests according to established procedures.

Respond to guest questions regarding hotel services, amenities, events, directions, and local attractions.

Process cash, credit card, room charge, and other approved transactions accurately and securely.

Respond to guest concerns and service issues promptly and professionally, providing appropriate service recovery or escalating concerns when necessary.

Maintain accurate guest registration, account, reservation, and room information.

Assist with VIP arrivals, group arrivals, special requests, and other guest experiences requiring additional coordination.

Communicate guest needs and operational concerns with Housekeeping, Engineering, Security, Bell/Door, Food & Beverage, and other hotel departments.

Maintain the Front Desk and lobby as welcoming, organized, and guest-ready environments.

Night Audit & Overnight Operations

During assigned Night Audit shifts:

Complete required end-of-day and Night Audit procedures accurately and within established timelines.

Review and reconcile guest accounts, room charges, payments, adjustments, and other transactions.

Verify that revenue and transaction information has been properly recorded and investigate discrepancies requiring correction or follow-up.

Complete required Night Audit reports and distribute information to appropriate hotel leaders and departments.

Perform the hotel's daily system rollover and associated overnight procedures according to established processes.

Review guest accounts, reservations, room status, and other Front Office information for accuracy and identify items requiring follow-up.

Maintain accurate documentation of financial discrepancies, guest concerns, incidents, and significant overnight activity.

Continue providing Front Desk and guest service coverage throughout the overnight shift.

Respond appropriately to late arrivals, early departures, guest requests, reservation issues, billing concerns, and other overnight Front Office needs.

Coordinate with Security, Engineering, and other overnight colleagues when responding to guest concerns, safety issues, emergencies, or unusual situations.

Communicate relevant overnight activity and unresolved issues to incoming Front Office colleagues and leadership.

Operational Accuracy, Safety & Compliance

Protect guest privacy and maintain confidentiality of guest, colleague, financial, and hotel information.

Follow established cash handling, payment-card, key control, privacy, and security procedures.

Maintain accurate documentation regarding guest concerns, service recovery, incidents, financial discrepancies, and other operational matters.

Recognize and appropriately elevate safety, security, financial, or guest-service concerns.

Follow established hotel emergency procedures and assist guests appropriately during emergency situations.

Work collaboratively with colleagues throughout the hotel to support a seamless guest experience.

Follow Hyatt and hotel policies, procedures, standards of conduct, and safety requirements.

Complete all required Hyatt, hotel, and departmental training.

Qualifications

Previous hotel Front Office experience strongly preferred.

Previous Night Audit experience is strongly preferred.

Candidates without direct Night Audit experience should have previous Front Office experience in a large, full-service hotel or similarly complex hospitality environment.

Training will be provided on Hyatt Regency Indianapolis Night Audit procedures, systems, financial reconciliation, reporting, and property-specific processes.

Strong attention to detail and ability to accurately complete financial, administrative, and guest account responsibilities.

Basic math skills and ability to understand and complete financial reconciliation procedures.

Strong guest service, communication, and interpersonal skills.

Ability to communicate effectively with guests, supervisors, and colleagues and understand work-related instructions, financial information, and safety procedures.

Strong problem-solving skills and ability to exercise sound judgment when working with limited overnight supervision.

Ability to remain calm, professional, and solutions-focused when responding to guest concerns, operational challenges, or unexpected situations.

Strong organizational skills with the ability to manage multiple priorities and transition between guest-facing responsibilities and detail-oriented financial and administrative work.

Dependable attendance and punctuality are essential due to the overnight coverage responsibilities of this position.

Physical & Safety Requirements

The physical requirements below are representative of those necessary to perform the essential functions of this position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions of the job.

Ability to stand, sit, and walk for varying periods throughout the shift.

Ability to remain at a computer workstation for extended periods while completing Night Audit and administrative responsibilities.

Ability to move throughout the Front Office, lobby, guest areas, and nearby operational areas as needed.

Ability to bend, reach, stoop, and perform other routine physical movements associated with Front Office operations.

Ability to lift, carry, push, or pull up to 25 pounds as needed.

Ability to safely operate Front Office equipment and handle guest, financial, and hotel materials.

Ability to recognize and appropriately respond to safety, security, and emergency situations according to hotel procedures.

Schedule Requirements

This is a full-time hybrid position specifically designed to provide coverage across both Front Desk and Night Audit operations.

The regular schedule is expected to consist of two overnight Night Audit shifts and three Front Desk shifts per week.

Front Desk shifts may include mornings, afternoons, or evenings depending on business needs.

Weekend and holiday availability is required based on hotel operations.

Specific days and shift times may vary based on occupancy, colleague coverage, special events, and other business needs.

Applicants must be able and willing to maintain a regular work schedule that includes both overnight and non-overnight shifts.

Competitive hourly wage

Comprehensive benefits package, including medical, dental, and vision insurance for eligible colleagues

Life insurance and short- and long-term disability coverage

Paid time off and holiday benefits

401(k) and retirement savings opportunities

Colleague meal program

Employee hotel room discounts and travel benefits

Opportunities for professional development and career advancement within Hyatt

Employment Statements

At-Will Employment: Employment with Hyatt Regency Indianapolis is at will. Either the colleague or the employer may end the employment relationship at any time, with or without cause or notice, subject to applicable law.

Equal Employment Opportunity & Accommodation: Hyatt Regency Indianapolis is an Equal Opportunity Employer. Employment decisions are made without unlawful discrimination based on any characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified applicants and colleagues with disabilities to support the application process and performance of essential job functions.

Training & Compliance: Colleagues must complete all training required for their position, which may include workplace safety, harassment prevention, privacy, payment-card security, Front Office systems, Night Audit procedures, emergency response, and other departmental training as applicable.

This position offers a unique opportunity to develop expertise across both daytime and overnight Front Office operations. If you bring hotel experience, strong attention to detail, sound judgment, and a genuine commitment to guest service, we invite you to join the Hyatt Regency Indianapolis Front Office team and help us care for our guests around the clock.