Front Desk Agent Overnight-Front Desk

IHG Hotels & Resorts; Fort Meade (MD); On-site; USD 26,000 - 29,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Night Auditor to provide guest services during late-night shifts, balance books, and perform essential accounting tasks. You will process payments, check guests in/out, handle wake-up calls, and operate night audit systems.

The role requires strong math, cash handling, PMS familiarity, and excellent communication to ensure smooth overnight operations and exceptional guest experiences.

Qualifications

• Accounting and mathematics skills for accurate auditing and payment processing.
• Cash handling experience for counting and securing bank and processing cash payments.
• Computer literacy, including familiarity with PMS software.
• Strong verbal communication and good listening skills for guest interactions.
• Customer service experience.
• Knowledge of hotel operations, offers and local area.

Responsibilities

• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures.
• Checking guests in, out and managing wake-up call requests.
• Answering phones and dealing with overnight guest queries.
• Running night audit property management systems or manual equivalents.
• Performing other duties such as concierge services and special guest requests.

Skills

Accounting & math

Cash handling

Computer literacy

Verbal communication

Customer service

Hotel operations knowledge

Tools

PMS software

Job description

Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:

• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
• Checking guests in, out and managing any wake-up call requests
• Answering phones and dealing with overnight guest queries
• Running night audit property management systems or manual equivalents
• Performing other duties such as concierge services and special guest requests

What We need from you:

• Accounting and mathematics skills for accurate auditing and payment processing
• Cash handling experience for counting and securing bank and processing cash payments
• Computer literacy, including familiarity with PMS software
• Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
• Customer service experience
• Knowledge of hotel operations, offers and the local area

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
The hourly pay range for this role is $19 to $21.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.