Front Desk Night Agent

Omni Hotels and Resorts; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a renowned luxury hotel in Boston, recognized as one of the best places to work! As part of a dynamic team, you will oversee front desk operations, ensuring financial accuracy and exceptional guest experiences. This role offers the chance to work in a vibrant environment with extensive amenities, including a luxury spa and rooftop pool. If you thrive in a fast-paced setting and are committed to excellence in customer service, this opportunity is perfect for you. Embrace the chance to make a significant impact in a prestigious hotel and grow your career in hospitality.

Qualifications

• Excellent customer service skills and problem-solving abilities are essential.
• Strong communication and organizational skills required.

Responsibilities

• Prepare and distribute daily reports and manage room lists.
• Conduct nightly backups and handle express checkouts.

Skills

Customer Service

Problem-Solving

Communication

Organizational Skills

Education

High School Diploma

Experience in Guest Service

Tools

Epitome System

PBX Systems

Job description

Location

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in Boston, featuring seven dining outlets, a signature spa, fitness center, rooftop pool, and over 100,000 sq ft of meeting space, catering to discerning guests.

Job Description

The Omni Boston Hotel at the Seaport, rated AAA Four Diamond, offers 1,054 guestrooms including 52 suites, with amenities like scenic rooftop pools, luxury spa, diverse dining experiences, and extensive event space. Join our team, recognized as one of the "2023 Best Places to Work" by the Boston Business Journal!

We foster a creative environment where performance constraints inspire innovation. We seek a dynamic individual to oversee night front desk and audit functions, manage computer systems, and ensure financial accuracy.

Responsibilities

1. Prepare and distribute daily reports.
2. Manage VIP, complimentary, and out-of-order room lists.
3. Conduct nightly backups of Epitome and drop tape.
4. Handle express checkouts and complete the Night Audit checklist.
5. Balance daily postings and revenue, communicate via "Wrap-Up" emails.
6. Assist with front office standards and document cash handling errors.
7. Prepare spreadsheets for allowances and adjustments, send DARs.
8. Ensure nightly credit card transmissions.
9. Understand check-in/out procedures, protect guest information.
10. Familiarize with PBX duties, emergency procedures, and guest scenarios.
11. Operate front office systems and equipment.
12. Understand hotel rate plans, amenities, and facilities.
13. Coordinate with other departments and local attractions.
14. Assist guests and operate equipment effectively.
15. Exceed guest expectations through personalized service.

Qualifications

• Excellent customer service and problem-solving skills.
• Strong communication, computer, and organizational skills.
• Professional appearance and attitude.
• Previous guest service or front office experience preferred.
• Flexible to work various shifts, including weekends and holidays.
• Ability to lift up to 30 pounds, stand, walk, or sit for extended periods.

Omni Hotels & Resorts is an equal opportunity employer. For assistance applying, contact [e-mail].

Additional Details

Location: US-MA-Boston

Posted: 4 days ago (4/21/2025)

Requisition ID: 2025-121830

Openings: 1

Category: Front Office Operations