Front Desk Monitor

Aam Llc; Gilbert, Northern (AZ, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Adora Trails HOA in Gilbert, AZ is seeking a dedicated receptionist to support the Community Manager by handling front desk duties, answering calls, and greeting residents and visitors. The role emphasizes outstanding customer service and professional communication in a fast-paced HOA environment.

Primary responsibilities include coordinating with staff, filtering calls, and assisting with administrative tasks while maintaining a welcoming, organized reception area.

Qualifications

• High school diploma or GED required.
• 2+ years in receptionist, administrative support, or customer service in an office environment.

Responsibilities

• Provides direct receptionist support to on-site property needs with high-quality customer service to callers, visitors, and vendors.
• Partner with Administrative Support and On-site Community Manager to manage front reception and inbound calls; assist with administrative projects.
• Filter inbound calls to determine direction and respond to needs.
• Greet visitors and homeowners; determine immediate needs.
• Assist with event setup and breakdown as needed.
• Perform other related duties as directed.

Skills

Customer service

Communication

Multitasking

Organization

Teamwork

Flexibility

Self-motivation

Education

High School diploma or GED

Tools

MS Office

Job description

Description

Adora Trails, a premier family-friendly master-planned HOA community in Gilbert, AZ, is seeking a dedicated individual to assist the Community Manager in providing exceptional customer service to residents. The community boasts over 12 miles of scenic walking trails, a catch-and-release fishing lake, playgrounds, greenbelts, a community center with various amenities, and more. Responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Summary:

Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On‑site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Assist with event set up and break down as needed.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever‑changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast‑paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e‑mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.

Qualifications

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform without outside help
• Self-Starter: Inspired to perform without outside help

Education

High School or better.

Experience

Required

2 years:

High school diploma or GED and two (2) or more years of paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.