Front Desk & Member Services Associate - Flexible Schedule

Goldfish Swim School - Rockville; Rockville (MD); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

SIMPLE IRA

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Goldfish Swim School - Rockville is seeking a Front Desk Representative to deliver WOW customer service to our members. Paid training, set shifts, and no late nights ensure a stable schedule. We value bilingual speakers and require weekday morning, evening, and weekend availability to be considered.

Serious applicants should commit to at least 3 shifts per week, including one weekend day. Join a team that believes in making a difference, wearing flip flops by the pool, and rewarding hard work

Qualifications

• High school diploma or GED required; some college preferred.
• Two years of customer service and/or administrative office experience required.
• Intermediate level computer skills with Word, Excel, and other software systems.

Responsibilities

• Answer telephones, take messages, screen and direct calls professionally.
• Process student registrations using sales/customer service techniques.
• Provide facility tours and explain the program to families.
• Resolve member concerns/complaints professionally.
• Greet parents and students at check-in for lessons.
• Maintain front desk, changing areas, restrooms, and observation area cleanliness.
• Handle email correspondence timely and professionally.
• Provide occasional administrative support to management.
• Help prepare documentation and reports for pool staff.
• Enforce safety rules and administer first aid when necessary.

Skills

High energy

Service mindset

Initiative

Organizational skills

Communication

Child-focused

Education

High school diploma or GED

Some college preferred

Tools

Word

Excel

Job description

Goldfish Swim School - Rockville is seeking a Front Desk Representative to deliver WOW customer service to our members. Paid training, set shifts, and no late nights ensure a stable schedule. We value bilingual speakers and require weekday morning, evening, and weekend availability to be considered.

Serious applicants should commit to at least 3 shifts per week, including one weekend day. Join a team that believes in making a difference, wearing flip flops by the pool, and rewarding hard work