Front Desk Dynamo - Flexible Hours & Growth Path

Goldfish Swim School; Rockville (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

SIMPLE IRA

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Job summary

Goldfish Swim School - Rockville is seeking a Front Desk Representative to greet members, register students, and deliver WOW customer service. Paid training, set shifts, and no late nights support a stable schedule.

Bilingual speakers preferred. Availability for weekday mornings, evenings, and weekends is required; a minimum of 3 shifts per week, including one weekend day, is expected.

Qualifications

• High school diploma or GED required; some college preferred.
• Two years customer service and/or administrative office experience required.
• Intermediate level computer skills using Word, Excel and other software systems.

Responsibilities

• Answers telephones, responds to inquiries, takes messages, and screens and directs phone calls professionally.
• Processes student registrations using effective sales/customer service techniques.
• Provides excellent facility tours and explanation of the program.
• Resolves members concerns/complaints using a professional approach.
• Greets parents and students as they check in for lessons.
• Maintains cleanliness of the front desk area, changing areas, restrooms and observation area throughout the shift.
• Handles email correspondence in a timely and professional manner.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Helps prepare all documentation and reports for pool staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Skills

High energy

Service mindset

Initiative & organization

Excellent communication

Passion for working with children

Education

High school diploma or GED

2 years customer service/administrative experience

Intermediate Word/Excel skills

Job description

Goldfish Swim School - Rockville is seeking a Front Desk Representative to greet members, register students, and deliver WOW customer service. Paid training, set shifts, and no late nights support a stable schedule.

Bilingual speakers preferred. Availability for weekday mornings, evenings, and weekends is required; a minimum of 3 shifts per week, including one weekend day, is expected.