Front Desk & Member Experience Specialist

IFH CT OPERATIONS, INC; Middletown (CT); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Health benefits

401K plan

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Middletown, CT is seeking a friendly Front Desk Associate to greet members, handle check-ins, answer questions, and process payments with accuracy.

This part-time, rotating-shift role requires a high school diploma and 6 months of customer service experience (1 year in fitness preferred). Benefits include health coverage, PTO, and a Free Black Card membership.

You will maintain club cleanliness and promote fitness programs while delivering a positive member experience.

Qualifications

• High School Diploma or Equivalent required.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Skills

Customer service

Communication

Multitasking

Cash handling

Flexible schedule

Education

High School Diploma or Equivalent

Job description

Planet Fitness in Middletown, CT is seeking a friendly Front Desk Associate to greet members, handle check-ins, answer questions, and process payments with accuracy.

This part-time, rotating-shift role requires a high school diploma and 6 months of customer service experience (1 year in fitness preferred). Benefits include health coverage, PTO, and a Free Black Card membership.

You will maintain club cleanliness and promote fitness programs while delivering a positive member experience.