Front Desk & Member Experience Specialist

Club4 Fitness; Madison (MS); On-site; USD 16,531 - 24,796; Full time

Job summary

CLUB4 Fitness in Madison, MS 39110 is seeking a Front Desk Associate to deliver superior customer service to current members and prospects seeking to join. You will greet people, manage front desk tasks, assist with memberships, and conduct tours of the facility.

The role emphasizes a friendly, reliable, and energetic attitude, with duties including checking in members, answering calls, and supporting daily club operations.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Excellent customer interaction skills.
• Empathetic listener and problem-solver.
• Diplomacy and professionalism in all interactions.
• High School diploma or GED.
• CPR/AED certification preferred.

Responsibilities

• Greet members, prospective members, and guests with exceptional service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the PEAK/ABC IGNITE purchasing system.
• Assist with new membership sign-ups.
• Take tours of the Club facility for prospective members.
• Update member account information as needed.
• Respond promptly to member questions and elevate to management as needed.
• Maintain cleanliness and tidiness of the Club.
• Complete daily cleaning assignments.

Skills

Customer service

Computer skills

Empathy

Communication

Punctuality

Professionalism

Active listening

Education

High School diploma/GED

CPR/AED certification preferred

Tools

PEAK/ABC IGNITE system

Job description

CLUB4 Fitness in Madison, MS 39110 is seeking a Front Desk Associate to deliver superior customer service to current members and prospects seeking to join. You will greet people, manage front desk tasks, assist with memberships, and conduct tours of the facility.

The role emphasizes a friendly, reliable, and energetic attitude, with duties including checking in members, answering calls, and supporting daily club operations.