Front Desk Member Experience Specialist

Highland Square Fitness, LLC; Jacksonville (FL); On-site; USD 19,000 - 20,000; Full time

Job summary

Taymax Group, LP is hiring a Member Services Representative for a Planet Fitness location in Jacksonville, FL. You will greet members and guests, handle front desk tasks, sign up new members with rate calculations, and assist the Club Manager with drawer counts and member updates.

The role requires a customer-focused attitude, reliability, and the ability to work as part of a team. Fitness-focused environment with a welcoming atmosphere.

Qualifications

• Must be 18 years or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns promptly and professionally and elevate to Assistant/Club Manager as needed.
• Maintain the neatness and cleanliness of the club; complete daily tasks within the first hour of shift; complete priority cleaning list daily; perform walk-around and bathroom checks; assist with special cleaning projects.

Skills

Customer service

Phone handling

Cash handling

Basic computer skills

Team player

Education

High School diploma

Job description

Taymax Group, LP is hiring a Member Services Representative for a Planet Fitness location in Jacksonville, FL. You will greet members and guests, handle front desk tasks, sign up new members with rate calculations, and assist the Club Manager with drawer counts and member updates.

The role requires a customer-focused attitude, reliability, and the ability to work as part of a team. Fitness-focused environment with a welcoming atmosphere.