Overnight Member Services Associate

Taymax Group; Jacksonville (TX); On-site; USD 19,000 - 21,000; Full time

Job summary

Taymax Group is seeking a Member Services Representative at our Jacksonville, FL location. You will create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

Key duties include greeting callers, checking in members, tours for prospective members, signing up new members with rate calculations, and assisting the Club Manager with daily cash handling and club upkeep.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Active listening

Teamwork

Positive attitude

Diplomacy

Punctuality

Reliability

Independent work

Education

High school diploma/GED

Job description

Taymax Group is seeking a Member Services Representative at our Jacksonville, FL location. You will create a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

Key duties include greeting callers, checking in members, tours for prospective members, signing up new members with rate calculations, and assisting the Club Manager with daily cash handling and club upkeep.