Front Desk Member Experience Coordinator

D1 Training - Laredo; Laredo (TX); On-site; USD 17,000 - 23,000; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Paid time off

Training & development

Job summary

D1 Training - Laredo is seeking a Member Experience Coordinator to greet members, manage front desk operations, support membership sales, and ensure every athlete and parent feels welcomed.

You will answer calls, schedule appointments, process memberships and check-ins, and coordinate with coaches and the General Manager to uphold D1's hospitality standards.

Qualifications

• Strong communication skills in English and Spanish.
• Ability to greet members and manage front desk operations.
• Sales or service experience is a plus.
• Passion for fitness or helping people succeed.

Responsibilities

• Greet members and guests with professionalism and high energy.
• Answer phone calls, schedule appointments, and respond to inquiries.
• Process memberships, retail sales, and check-ins.
• Support sales by guiding prospects through membership options.
• Keep the front desk and lobby organized, clean, and efficient.
• Communicate daily with coaches and the General Manager.
• Provide exceptional service to athletes, parents, and adult members.
• Handle light administrative tasks and follow-up communication.
• Maintain D1's culture, hospitality standards, and member experience excellence.

Skills

Outgoing communication

Bilingual English/Spanish

Front desk experience

Customer service

Organized and detail oriented

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

D1 Training is an athletic-based training facility that delivers high-energy workouts and a world-class experience for youth athletes ages 7 and up as well as adults, and families. We’re building a strong team that reflects professionalism, excellence, and D1 Character and Mindset.

The Member Experience Coordinator is the heartbeat of our facility. This person creates an exceptional first impression, supports membership sales, answers inbound/outbound calls, manages member check-ins, maintains front desk operations, and ensures every athlete and parent feels welcomed, supported, and valued.

Key Responsibilities:

• Greet members and guests with professionalism and high energy
• Answer phone calls, schedule appointments, and respond to inquiries
• Process memberships, retail sales, and check-ins
• Support sales by guiding prospects through membership options
• Keep the front desk and lobby organized, clean, and efficient
• Communicate daily with coaches and the General Manager
• Provide exceptional service to athletes, parents, and adult members
• Handle light administrative tasks and follow-up communication
• Maintain D1's culture, hospitality standards, and member experience excellence

Scheduled Hours

• Monday - Friday: 4pm to 9pm
• Alternating Saturdays: 8am to 12pm

What Makes You a Great Fit

• Outgoing and comfortable talking to people
• Strong communication skills (in-person and phone) english and spanish
• Organized, dependable, and detail-oriented
• Ability to multitask in a busy athletic environment
• Positive attitude with a customer-first mindset
• Sales or service experience is a plus
• Passion for fitness, sports, or helping people succeed