Front Desk & Member Experience Associate (Evenings)

Marcus Jewish Community Center of Atlanta (MJCCA); Atlanta (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Marcus Jewish Community Center of Atlanta (MJCCA) in Atlanta is seeking a cheerful, reliable Member Experience Associate for front desk duties, greeting guests, answering calls, resolving member issues, and sharing information about classes and events.

This part-time role offers 10-18 hours per week with evening shifts on Tuesdays and Thursdays from 5pm to 10pm and optional Sunday shifts, requiring strong organization and a friendly, helpful demeanor.

Qualifications

• Excellent interpersonal skills to make each interaction memorable and helpful.
• Strong executive functioning skills; multitasking and prioritizing while maintaining attention to detail.
• Strong conflict resolution skills.

Responsibilities

• Greet guests with a warm smile and a friendly hello as they arrive and leave.
• Show off your excellent guest service skills, both in-person and over the phone.
• Provide basic information about classes, events, schedules, and services offered at the center. Assist members with making reservations through our mobile app.
• Direct incoming calls to the appropriate staff. Take messages as needed to best assist individuals calling in.
• Assist with visitor inquiries and provide information about our facilities.
• Follow appropriate procedures for checking-in guests, taking payment through POS as needed.
• Various clerical tasks, such as logging deliveries and inputting member information into the CRM system.
• Identify emergencies, incidents, etc., and follow appropriate procedures to resolve any issues.
• Work collaboratively with the Manager of Member Experience to assist in projects and identify areas of need.

Skills

Interpersonal skills

Multitasking & prioritization

Conflict resolution

CRM familiarity (optional)

Tools

Microsoft Office

Job description

Marcus Jewish Community Center of Atlanta (MJCCA) in Atlanta is seeking a cheerful, reliable Member Experience Associate for front desk duties, greeting guests, answering calls, resolving member issues, and sharing information about classes and events.

This part-time role offers 10-18 hours per week with evening shifts on Tuesdays and Thursdays from 5pm to 10pm and optional Sunday shifts, requiring strong organization and a friendly, helpful demeanor.