Member Services Associate

Jewish Community Center Of Dallas; Dallas (TX); In loco; USD 21.000 - 26.000; Part-time

Descrizione del lavoro

The Jewish Community Center Dallas in Dallas, TX is seeking a Part-time Member Services Associate to be the welcoming face at the Welcome Desks and deliver concierge-level service to members and guests.

You will assist with logging in to member accounts, sharing information on programs and events, enforcing access policies, and supporting daily operations with a professional appearance and collaborative spirit.

Competenze

• Customer service experience at a front desk or welcome desk.
• Ability to assist members with logging in and navigating My J App.
• Familiarity with Microsoft Office programs.

Mansioni

• Create a welcoming first impression for visitors.
• Provide excellent service to all members and guests.
• Enforce access policies and oversee opening/closing checklists.
• Stay up-to-date on programs, promotions, events, and facilities.
• Be the go-to person for updates on events, closures, and activities.

Conoscenze

Customer service

Microsoft Office

Team Player

Problem solving

Strumenti

My J App

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Member Services Associate

Jewish Community Center Dallas, Dallas, TX, US

3 days ago Requisition ID: 1253

Salary Range: $15.00 To $19.00 Hourly

The Member Services Associate is the primary point of contact for members and visitors and serves as the face of the J. This position delivers concierge-level customer service, provides information and assistance, and helps create a welcoming, efficient, and positive experience at the Welcome Desks. Work hours will be determined by the supervisor prior to acceptance. Flexibility is necessary as the schedule may change due to the needs of the agency. This is a part-time, non-exempt position without benefits and has a maximum of 29 hours per week. The Jewish Community Center is an EOE (equal opportunity employer).

ESSENTIAL FUNCTIONS:

• Create a welcoming and positive first impression for visitors to the JCC.
• Ensure excellent customer service is provided to all members and guests visiting the JCC.
• Follow policies and procedures for allowing access to the facility.
• Perform duties on the Opening and Closing Checklist and for daily operations
• Maintain up to date knowledge of all JCC programs, promotions, events, and facilities.
• Follow member service standards and enforce agency policies and procedures.
• Be the “go to person” for members with updates on changes to events, programs, closures and building activities.

MEMBER ENGAGEMENT:

• Build a conversational rapport with members to enhance member experience and ensure their needs are met.
• Assist members with logging in and navigating the functions of their JCC account and My J App.
• Develop working knowledge of agency wide applications and various workflows to assist members and guests with issues.

WELCOME DESK REQUIREMENTS:

• Professional in appearance, manner and tone.
• A team player who possesses the ability to work in a collaborative environment.
• Extend a pleasant welcome to everyone that enters the building.
• Keep any area in the line of sight clean and clutter free.
• Keep personal phone usage at a minimum and focus on members and guests (no earbuds)
• Have familiarity with Microsoft Office programs
• Must be a problem solver.

The Member Services Associate will be a collaborator as part of the JCC Professional Staff. He/she must be aware of the JCC Mission Statement and work within the frameworks of that mission. Responsibilities of the job may change as the needs of the JCC and/or community change.