Front Desk Medical Receptionist – Bilingual

Humanitary Medical Center Inc; Orlando (FL); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

PTO

Holidays

401K

Life Insurance

EAP

Employee discounts

Medical Insurance

Job summary

Humanitary Medical Center Inc. seeks a friendly Front Desk receptionist to greet patients, schedule appointments, and support daily operations. You will use PMS and patient portal systems, maintain records, and coordinate with medical staff to ensure a smooth patient experience.

The role requires bilingual Spanish/English communication, excellent customer service, and a strong commitment to patient confidentiality in a fast-paced healthcare setting.

Qualifications

• Must be able to communicate in Spanish and English.
• Proven experience as a Medical Receptionist or similar role.
• Active listening and communication skills.
• Knowledge of HIPAA regulations and maintaining patient confidentiality.
• Capable of managing difficult or emotional customer situations by responding promptly to members needs and requests.
• Patient focus, multi-tasking, time management, attention to detail, quality focus.

Responsibilities

• Greets patients, schedules appointments, and maintains records.
• Uses PMS, patient portal, and reminder systems to manage scheduling and communications.
• Maintains a safe, professional reception environment.
• Welcomes patients and visitors and takes messages as needed.
• Communicates effectively with patients, families, and medical staff.
• Performs various office tasks and supports a calm, organized reception area.
• Supports mail/ deliveries and confidentiality of information.
• Provides directions to the office and assists new patients and vendors.

Skills

Bilingual Spanish/English

Active listening

HIPAA compliance

Customer service

Multitasking

Professionalism

Interpersonal skills

Tools

PMS software

Job description

Humanitary Medical Center Inc. seeks a friendly Front Desk receptionist to greet patients, schedule appointments, and support daily operations. You will use PMS and patient portal systems, maintain records, and coordinate with medical staff to ensure a smooth patient experience.

The role requires bilingual Spanish/English communication, excellent customer service, and a strong commitment to patient confidentiality in a fast-paced healthcare setting.