Front Desk Medical Receptionist

SB Clinical Practice Management; Wading River (NY); On-site; Full time

Job summary

An established industry player is seeking a Front Desk/Medical Receptionist to join their team in Wading River. In this pivotal role, you will manage daily operations at the front desk, ensuring a smooth workflow and exceptional patient care. Your responsibilities will include answering calls, scheduling appointments, and utilizing Electronic Medical Records to maintain patient data. This is a full-time position with flexible scheduling options, allowing you to balance your work and personal life effectively. If you are organized, have strong communication skills, and enjoy working in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• High School diploma required; preferred Medical Office Administration degree.
• Strong organizational and communication skills essential for the role.

Responsibilities

• Manage front desk operations, including patient check-in and appointment scheduling.
• Ensure HIPAA guidelines are followed and maintain a clean reception area.

Skills

Organizational Skills

Communication Skills

Typing Skills

Telephone Etiquette

Education

High School diploma/GED

Medical Office Administration program

Tools

Electronic Medical Record (EMR)

Practice Management System

Job description

Overview

Front Desk/Medical Receptionist - Stony Brook Children's Service, UFPC

Location: Wading River, NY

Schedule: Full Time

Days/Hours: Monday – Thursday; 7:30AM -8PM (Variable shifts); Friday 7:30AM-5PM. 2 Saturdays per month. (Flexibility to do five 8-hour shifts or four 10-hour shifts)

Pay: $19.78-24.72

Responsibilities

SUMMARY: The medical receptionist will assist the department with coordination of the daily operations of the front desk, and other duties to ensure efficient work flow and patient care.

Job Duties & Essential Functions:

• Perform all necessary receptionist duties including answering, screening, and routing of phone calls. Take appropriate messages and ensure the proper delivery of those messages. Be polite and courteous at all times.
• Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
• Maintain clean and organized reception area.
• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and have the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect any necessary payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekend, as needed. Updating and maintaining integrity of client information.
• Perform all other duties as assigned by management.

Qualifications

Required Education & Qualifications:

• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Preferred Qualifications:

• Graduate of an accredited Medical Office Administration program.
• 6 months experience working as a Medical Receptionist in a high volume physician practice.
• 1 year of clerical experience.
• Proficient in using an EMR and a practice management system.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.