Front Desk Medical Receptionist

SB Clinical Practice Management; Stony Brook (NY); On-site; Full time

Job summary

An established industry player is seeking a Front Desk Medical Receptionist to join their team in Stony Brook. In this key role, you'll coordinate daily front desk operations, ensuring a smooth workflow and exceptional patient care. Your responsibilities will include managing phone calls, scheduling appointments, and maintaining patient information with utmost confidentiality. This position offers a full-time schedule, allowing you to contribute to a supportive healthcare environment. If you're organized, communicative, and passionate about patient interactions, this is the perfect opportunity for you to make a meaningful impact in the medical field.

Qualifications

• High School diploma/GED required; Medical Office Administration preferred.
• Strong organizational and communication skills are essential.

Responsibilities

• Assist with daily operations of the front desk for efficient patient care.
• Perform receptionist duties including answering calls and scheduling appointments.

Skills

Organizational Skills

Communication Skills

Typing Skills

Telephone Etiquette

Education

High School diploma/GED

Medical Office Administration program

Tools

Electronic Medical Record (EMR)

Practice Management System

Job description

Overview

Front Desk Medical Receptionist - Stony Brook Psychiatric Associates, UFPC

Location: Stony Brook, NY

Schedule: Full time

Days/Hours: Monday - Friday; 8:30 AM - 5 PM

Pay: $19.78 - $24.72

Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education, and current market for the position.

Responsibilities

SUMMARY: The medical receptionist will assist the department with coordination of the daily operations of the front desk, and other duties to ensure efficient workflow and patient care.

Job Duties & Essential Functions:

• Perform all necessary receptionist duties including answering, screening, and routing of phone calls. Take appropriate messages and ensure the proper delivery of those messages. Be polite and courteous at all times.
• Assess telephone calls, including determining urgency of calls and referring urgent medical queries to physician or nurse immediately.
• Maintain clean and organized reception area.
• Utilize Electronic Medical Record (EMR) and/or other systems for check-in/check-out processes including verifying patient demographics, insurance information, obtaining patient signatures on applicable patient forms, and having the patient complete any paperwork associated with the visit.
• Enter/scan patient data into the EMR.
• Collect any necessary payments and process accordingly.
• Facilitate patient flow by notifying the provider of patients’ arrival, delays or backlogs and communicate with other staff and/or patients as necessary.
• Schedule patient appointments and remind the patients of any necessary documentation that may be required for their appointment.
• Schedule any services or procedures as needed.
• Obtain/retrieve referrals/authorizations/eligibility verification that may be required.
• Telephone patients if there is a change in the physician’s schedule and/or if the patient’s appointment needs to be rescheduled.
• Keep office supplies adequately stocked by anticipating inventory needs and placing orders or advising office manager of items needed.
• Ensure HIPAA guidelines are followed at all times.
• Provide additional coverage for night hours and weekend, as needed. Updating and maintaining integrity of client information.
• Perform all other duties as assigned by management.

Qualifications

Required Education & Qualifications:

• High School diploma/GED.
• Strong organizational and communication skills (both verbal and written).
• Excellent typing skills and friendly telephone etiquette.

Preferred Qualifications:

• Graduate of an accredited Medical Office Administration program.
• 6 months experience working as a Medical Receptionist in a high volume physician practice.
• 1 year of clerical experience.
• Proficient in using an EMR and a practice management system.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.