Front Desk Medical Receptionist

The Floating Hospital; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

The Floating Hospital in New York City is seeking a friendly receptionist to join our front desk team. You will welcome patients and visitors, manage calls, schedule appointments, and direct people to the right departments in a busy, community-focused clinic.

Spanish bilingual ability is required, along with basic computer skills and a commitment to excellent customer service in a charity health care environment serving diverse populations.

Qualifications

• High school diploma or equivalent training/experience.
• ≥1 year receptionist/front desk experience.
• Valid NY ID/license (driver or non-driver).
• Knowledge of customer service principles and practices.
• Knowledge of computers and relevant software applications.
• Bilingual Spanish required.

Responsibilities

• Meet and greet visitors entering the clinic.
• Handle telephone inquiries and provide information to callers.
• Take and relay messages to the appropriate personnel.
• Direct visitors and patients to the correct destinations.
• Answer calls with TFH greeting and route to departments.
• Confirm patient appointments as directed.
• Schedule, reschedule and cancel appointments.
• Maintain tidiness of the reception and waiting area.
• Perform other duties as assigned by managers.

Skills

Bilingual Spanish

Customer service

Computer skills

Phone etiquette

Education

High School diploma

Job description

Description

Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 160 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.

Responsibilities

• Meet and greet persons entering the clinic.
• Handle all telephone inquiries and provide information to callers.
• Take and relay all messages to the appropriate personnel.
• Direct visitors and patients to the correct destination.
• Answer telephone with the TFH greeting, screen and direct calls to the appropriate departments and personnel.
• Confirm Patients appointments, as directed.
• Schedule, reschedule and cancel appointments.
• Maintain the tidiness of the reception and waiting area.
• Other duties as assigned by managers/directors.

Job Description

Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 160 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.

Requirements

Background and Education:

High School degree or an equivalent in training and/or experience; minimum of one year receptionist/front desk experience; valid NY state drivers or non-driver ID/license; knowledge of customer service principle and practices; knowledge /experience of computers and relevant software application; great work ethics; Bilingual Spanish speaking is required ; initiative; reliable; stress tolerance; attention to details; verbal and written communication skills.