Patient Navigator

The Floating Hospital; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403(b) with match

Life insurance

AD&D

STD/LTD

Flexible spending plans

Vacation pay

Job summary

The Floating Hospital is seeking a Patient Navigator for our Long Island City facility. You will greet patients and families, coordinate with the front desk, and help ensure a welcoming environment for all visitors.

The role emphasizes clear communication and compassionate service in a busy health center setting. Qualifications include a high school diploma or equivalent, strong customer service experience, and fluent English and Spanish.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service experience and excellent communication skills are essential.
• Fluency in English and Spanish is required.

Responsibilities

• Greet patients, families, and visitors entering the facility.
• Inform the front desk that patients have arrived for their visit.
• Answer questions appropriately and professionally, taking the necessary action.
• Provide patients with the required paperwork to be completed.
• Collaborate with the front desk to meet patient needs and questions.
• Escort patients to and from exam rooms.
• Ensure social distancing guidelines are followed.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Job description

Description

Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 160 years ago: unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay. The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.

The Position:

We are seeking a Patient Navigator to join our Patient Navigation team at our Long Island City (Queens) facility. The ideal candidate will have an outgoing personality, aide in creating a welcoming environment, and provide an overall positive impression for patients, their families, and visitors to our facility.

Under the direct supervision of the Patient Navigation Manager, the primary responsibilities include:

• Greet patients, families, and visitors entering the facility.
• Inform the front desk that patients have arrived for their visit.
• Answer questions appropriately and professionally, executing the appropriate action when necessary.
• Provide patients with the necessary paperwork that needs to be completed.
• Collaborate with the front desk to ensure all patient needs and questions are satisfied.
• Escort patients to and from exam rooms.
• Ensure that social distancing guidelines are adhered to.
• Other duties as assigned.

Requirements

Qualifications and Experience:

• Education: Candidates must possess a high school diploma or equivalent
• Experience: Strong customer service experience, possess excellent communication skills, be organized, and be able to function in a fast-paced work environment.
• Language: Fluency in English and Spanish is a requirement.

Salary Information:

$20/hour

Benefits include medical, dental, vision, personal and vacation pay, 403(b) with match, life, AD&D, supplemental STD and LTD, and flexible spending plans.