Front Desk Medical Office Assistant - Senior Living

Erickson Living; Silver Spring (MD); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Diversity inclusion

Health insurance (Medical, Dental, VIs

PTO + volunteer hours

401k with match

Onsite wellness centers

Education assistance

Growth opportunities

Job summary

Erickson Senior Living's Riderwood Village, a continuing care retirement community in Silver Spring, MD, is seeking a Medical Office Assistant. You will greet patients, collect contact and insurance details, and provide essential front-desk support to ensure smooth visits and outstanding care.

Responsibilities include scheduling, answering phones, updating the patient portal, requesting records, verifying insurance, and assisting with visit prep.

Qualifications

• Minimum of 1 year of front medical office experience required.
• Ability to use a multi-line electronic telephone system.
• Basic computer skills.
• Excellent communication skills; filing/charting and documenting accurate patient records.

Responsibilities

• Receive and schedule patients at the front desk and answer the phone with accurate messages.
• Answer multi-line phone while documenting messages from internal/external customers.
• Manage uploading of new patient information into the portal.
• Request patient medical records from outside providers and follow up.
• Scan and file documents into patient charts and attach reports to referrals/orders to close the referral loop.
• Verify insurance prior to appointments; update insurance information in the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with completion of Visit Prep forms for efficient provider visits.
• Coordinate with other departments/Specialists to assist in care as needed.
• Work on spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors.

Skills

Front medical office experience

Multi-line phone system

Basic computer skills

Patient records filing & documentation

Tools

Electronic health records portal

Job description

Erickson Senior Living's Riderwood Village, a continuing care retirement community in Silver Spring, MD, is seeking a Medical Office Assistant. You will greet patients, collect contact and insurance details, and provide essential front-desk support to ensure smooth visits and outstanding care.

Responsibilities include scheduling, answering phones, updating the patient portal, requesting records, verifying insurance, and assisting with visit prep.