Front Desk Medical Office Assistant — Patient Care & Admin

Erickson Senior Living; Silver Spring (MD); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Wellness reimbursement

PTO

Volunteer hours

401k match

Onsite clinic

Education assistance

Growth opportunities

Job summary

Riderwood Village by Erickson Senior Living is seeking a Medical Office Assistant to greet patients, collect initial information, and support front-desk operations at our Silver Spring location.

You will verify insurance, schedule appointments, update patient records, and coordinate with providers to ensure smooth care delivery. Prior front office experience is required, with strong documentation and phone skills.

Qualifications

• Minimum of 1 year of front medical office experience required.
• Ability to use a multi-line electronic telephone system.
• Filing/charting and documenting accurate patient records.

Responsibilities

• Receive and schedule patients at the front desk and answer the phone with accurate messages.
• Answer multi-line phone and document concise messages.
• Upload new patient information into the portal.
• Request patient medical records from outside providers and follow up.
• Scan and file documents into patient charts and attach reports to referrals/orders.
• Verify insurances prior to appointments and update information in the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with Visit Prep forms to support efficient provider visits.
• Coordinate care with other departments as needed.
• Work on spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors.

Skills

Front desk experience

Filing and charting

Tools

Multi-line electronic telephone system

Job description

Riderwood Village by Erickson Senior Living is seeking a Medical Office Assistant to greet patients, collect initial information, and support front-desk operations at our Silver Spring location.

You will verify insurance, schedule appointments, update patient records, and coordinate with providers to ensure smooth care delivery. Prior front office experience is required, with strong documentation and phone skills.