Front Desk Associate

Big Sky Resort; Big Sky Meadow Village (MT); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a dedicated Front Desk Associate to join their team. This entry-level position offers a fantastic opportunity to provide exceptional customer service and create memorable experiences for guests. As a Front Desk Associate, you will welcome guests, assist with check-ins and check-outs, and collaborate with various departments to solve guest issues. Join a vibrant team that values positivity and professionalism, while enjoying perks like discounts on activities and lodging. If you have a passion for hospitality and a friendly demeanor, this role is perfect for you.

Benefits

FREE All Access Bike Haul Pass

Discounted Golf Pass

Food and Beverage Discounts

Affordable Team Member Housing

Lodging Discounts

FREE Basecamp Activities

Wellness Day

Eligibility for PTO

Seasonal Loyalty Bonus

Monthly Employee Events

Qualifications

• Positive attitude and desire to learn are essential.
• Hospitality experience is preferred but not required.

Responsibilities

• Greet guests in a friendly, welcoming manner.
• Assist guests with check-ins and check-outs.
• Communicate effectively with guests and staff.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Positive Attitude

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

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Direct message the job poster from Big Sky Resort

Lodging Coordinator & Internship Director at Big Sky Resort

Job Description

Overview

The Front Desk Associate position works within a team to provide excellent customer service to deliver an exceptional experience at Big Sky Resort to our guests. Front Desk Associates greet guests, assist with check-ins, answer their questions in a friendly manner, remain available to assist guests as needed throughout their stay, and assist with departures. Front Desk Associates also work with other departments at Big Sky Resort to assist guests and solve problems.

The front desks accepting applications are the Huntley Lodge, Summit Hotel, and Whitewater Inn.

Responsibilities

• Greet guests in a friendly, welcoming, professional manner
• Assist guests with checking into the hotel and provide directions to their room
• Assist guests with checking out of the hotel and provide accurate information regarding billing
• Process financial transactions accurately
• Work with integrity, discretion, and attention to detail to protect private information
• Conduct phone conversations in a friendly and professional manner
• Contribute to creating and maintaining a culture of positivity, productivity, and professionalism
• Communicate professionally and effectively with guests, employees, and managers
• Take action to quickly and creatively solve guest problems
• Stay calm and maintain quality of work while under pressure
• Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures

Qualifications

• Positive attitude and desire to learn
• High School Diploma or equivalent
• Hospitality experience is preferred but not required
• Computer literate and proficient with Microsoft Office Suite

All full-time seasonal employment at Big Sky Resort includes:

• FREE All Access Bike Haul Pass and discounted Golf Pass
• Discounted Golf and Mountain Biking for friends and family
• 25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• FREE Basecamp activities including zip line course
• Wellness Day and Eligibility for PTO
• Eligible for seasonal loyalty bonus
• Monthly employee events

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Hospitality