Front Desk Lead & Manager on Duty — Gym Operations

Acme Athletics; Clarksville (TN); Sur place; USD 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental benefits

Vision benefits

PTO

Employee discounts

Résumé du poste

ACME Athletics in Clarksville, TN is seeking a dependable Front Desk Lead to run the front desk and act as Manager on Duty during shifts. You’ll be the first face members see and keep the facility running smoothly from open to close.

This role requires hospitality experience, cash handling and POS or Mindbody familiarity; weekend availability; and a welcoming, organized presence to support staff and ensure a great member experience.

Qualifications

• Previous front desk, customer service, or hospitality experience; lead or supervisory experience preferred.
• Warm, professional communication with members and staff.
• Confidence making decisions and handling concerns as the person in charge on shift.
• Experience with cash handling and POS or scheduling systems; Mindbody experience a plus.
• Strong organization, attention to detail, and follow-through.
• Ability to look ahead and catch schedule or event problems early.

Responsabilités

• Greet members and guests, handle check-ins, and answer questions about memberships, classes, and services.
• Act as Manager on Duty during assigned shifts, serving as the main point of contact for staff, members, and coaches.
• Complete opening and closing procedures, including facility walkthroughs, cash handling, and securing the building.
• Process sales, payments, and account updates accurately in Mindbody and the POS.
• Answer phone calls, emails and voicemails promptly.
• Resolve member concerns professionally and escalate to management when needed.
• Review the daily schedule, check prior-shift tasks, and keep shift handoffs smooth.
• Coordinate with coaches and staff on schedule changes, events, and account updates.
• Monitor the facility and equipment, and report repair and supply needs.
• Help train front desk team members and reinforce service standards.
• Keep the front desk, lobby, and common areas clean, organized, and inviting.

Connaissances

Front desk experience

Leadership experience

Customer service

Cash handling

Mindbody / POS

Outils

Mindbody

POS systems

Description du poste

ACME Athletics in Clarksville, TN is seeking a dependable Front Desk Lead to run the front desk and act as Manager on Duty during shifts. You’ll be the first face members see and keep the facility running smoothly from open to close.

This role requires hospitality experience, cash handling and POS or Mindbody familiarity; weekend availability; and a welcoming, organized presence to support staff and ensure a great member experience.