Front Desk Manager - Lead Guest Experience & Team Growth

BENCHMARK; Oklahoma; On-site; USD 45,000 - 55,000; Full time

Job summary

Pyramid Global Hospitality, owner of Benchmark Resorts & Hotels and part of Pyramid’s family, is inviting applications for a front desk leadership role at the Hotel Indigo Cleveland Gateway in Cleveland, Ohio. You will oversee daily front desk operations, ensure policy compliance, and drive guest satisfaction across a busy property.

The role emphasizes coaching, scheduling, and cross‑department collaboration to deliver outstanding guest experiences while maintaining accurate records and smooth

Responsibilities

• Oversees the daily front desk operations including check-ins, check-outs, reservations and guest inquiries.
• Ensure all front desk procedures align with hotel policies and brand standards.
• Maintain accuracy with guest records, billing and payment processing.
• Oversee cash handling procedures, deposits and billing accuracy.
• Coordinate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
• Foster a positive work environment and promote teamwork among associates.
• Monitor staff performance and provide coaching and feedback.
• Recruit, train, schedule and supervise front desk associates.
• Address and resolve guest complaints and special requests promptly and professionally.

Skills

Front desk supervision

Guest relations

Team leadership

Cash handling

Reservation management

Job description

Pyramid Global Hospitality, owner of Benchmark Resorts & Hotels and part of Pyramid’s family, is inviting applications for a front desk leadership role at the Hotel Indigo Cleveland Gateway in Cleveland, Ohio. You will oversee daily front desk operations, ensure policy compliance, and drive guest satisfaction across a busy property.

The role emphasizes coaching, scheduling, and cross‑department collaboration to deliver outstanding guest experiences while maintaining accurate records and smooth