Front Desk Manager: Guest Experience Leader

Shaner Hotels; Norwalk (CT); On-site; USD 52,000 - 75,000; Full time

Job summary

Shaner Hotels at Residence Inn Norwalk in downtown Norwalk, Connecticut, seeks a Front Office Manager to lead reservations, registration, bell services and guest accounting while driving guest satisfaction and revenue.

Ideal candidates have 1–3 years in front office management in hospitality, strong communication skills, and the ability to read and interpret safety and operating procedures. A bilingual English/Spanish ability is a plus; a high school diploma or some college is preferred.

Qualifications

• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Skills

Front office management

Communication

Reading documents

Bilingual English/Spanish

Education

High school diploma or equivalent

Some college preferred

Job description

Shaner Hotels at Residence Inn Norwalk in downtown Norwalk, Connecticut, seeks a Front Office Manager to lead reservations, registration, bell services and guest accounting while driving guest satisfaction and revenue.

Ideal candidates have 1–3 years in front office management in hospitality, strong communication skills, and the ability to read and interpret safety and operating procedures. A bilingual English/Spanish ability is a plus; a high school diploma or some college is preferred.