Front Desk Manager: Elevate Guest Experience

TR Lodging Realty LLC; Toms River (NJ); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Paid time-off

Health plan

Dental plan

Vision plan

Retirement plan

Job summary

The Days Hotel of Toms River is seeking a professional, organized Front Desk Manager to lead our front desk team in a fast-paced hospitality environment.

In this full-time role, you will supervise front desk staff, ensure smooth check-in/check-out, handle guest inquiries and coordinate with housekeeping and maintenance. Strong leadership, problem-solving, and communication skills are essential.

Qualifications

• 1–2 years of front desk or hospitality experience, with supervisory exposure.
• Excellent problem-solving skills and strong attention to detail.
• Superb written and verbal communication abilities.
• Ability to stand for long periods and work weekends/holidays.
• Proficiency with property management systems (PMS) preferred.

Responsibilities

• Supervise and train front desk staff
• Ensure smooth check-in/check-out operations
• Handle guest inquiries, concerns, and escalations
• Monitor room availability and manage reservations
• Work closely with housekeeping and maintenance to coordinate guest needs
• Assist in preparing daily reports and tracking performance
• Must be able to handle multiple responsibilities in a fast-paced environment

Skills

Front desk supervision

People leadership

Communication skills

Problem-solving

Attention to detail

Tools

Property Management System (PMS)

Job description

The Days Hotel of Toms River is seeking a professional, organized Front Desk Manager to lead our front desk team in a fast-paced hospitality environment.

In this full-time role, you will supervise front desk staff, ensure smooth check-in/check-out, handle guest inquiries and coordinate with housekeeping and maintenance. Strong leadership, problem-solving, and communication skills are essential.