Front Desk Manager — Elevate Guest Experience

Excel-Hotel-Group; San Diego (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid time off (PTO)

401(k) with company match

Travel discount program

Career advancement opportunities

Job summary

Excel Hotel Group is seeking a Front Desk professional to ensure efficient operation and guest satisfaction at the hotel level. You will guide staff, train, and manage performance to meet objectives.

Responsibilities include welcoming guests, scheduling tasks, coaching front desk agents, and maintaining accurate room status information while coordinating with departments to resolve issues.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Coaches Front Desk agents through performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and communicated according to procedures.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information for relevant departments.

Skills

Customer service

Computer basics

Tools

Hotel management system

Job description

Excel Hotel Group is seeking a Front Desk professional to ensure efficient operation and guest satisfaction at the hotel level. You will guide staff, train, and manage performance to meet objectives.

Responsibilities include welcoming guests, scheduling tasks, coaching front desk agents, and maintaining accurate room status information while coordinating with departments to resolve issues.