Front Desk Manager

Comfort Inn of Utica; Utica (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Blue Cross Medical

Delta Dental

401K Retirement Savings

Travel Discounts

Employee incentives

Job summary

Comfort Inn of Utica is seeking a Front Desk Manager to lead the front office team and deliver exceptional guest service in a fast-paced hotel environment. You will manage check-in/check-out, oversee VIP requests, and ensure accurate rate quoting and housekeeping communication.

Ideal candidates will have 2-3 years of hotel or customer service experience, a high school diploma or GED, and the ability to work nights, weekends, and holidays.

Qualifications

• High School Diploma or GED required.
• 2-3 years progressive hotel/customer service experience.
• Flexibility to work nights, weekends, and holidays.
• Ability to lift up to 15 pounds, stand for long periods, and bend/reach as needed.
• Reliable transportation.
• Engaging personality; guest service is our top priority.

Responsibilities

• Answer inquiries and check-in/out guests promptly.
• Oversee VIP and special guest requests.
• Enforce hotel credit policies.
• Monitor guest feedback and GIS scores.
• Maximize room revenue.
• Prepare and update reports, files and checklists.
• Maintain productivity at or above budgeted standards.
• Run room status reports and share with departments.
• Assist in training and cross-training of staff.
• Foster good communications and teamwork among staff.
• Collect complete reservation information andquote rates.

Skills

Guest service

Supervisory experience

Education

High School Diploma or GED

Job description

We are looking to hire a dynamic individual that is an outgoing people person! This person will lead the front office team as the Front Desk Manager.

Job Overview:

Front Desk Manager is responsible for the following:

• Answer inquiries and check-in/out guests in a timely and professional manner.
• Oversee VIP and special guest requests.
• Follow and enforce hotel credit policies.
• Monitor guest feedback and GIS scores.
• Ensure the maximization of room revenue.
• Generate and update required reports, files, and checklists.
• Help maintain productivity levels at or above budgeted standards.
• Run room status reports and relay necessary information to affected departments.
• Assist in training and cross-training of new hires and current employees.
• Establish and maintain good communications and teamwork with fellow employees.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Operate relevant aspects of the Front Desk property management system.
• Maintain inventory of front office supplies and purchase of supplies when necessary.
• Be knowledgeable of rates, packages, and promotions.
• Complete and/or ensure proper bucket checks are done each shift with room rate verification and housekeeping status report.

Mandatory Requirements:

• At least 2 to 3 years of progressive experience in a hotel or customer service atmosphere.
• A High School Diploma or G.E.D.
• Flexibility to work nights, weekends, and holidays.
• Ability to lift 15 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty.
• Reliable Transportation.
• An engaging personality with a sincere smile! Guest Service is our #1 Priority.

Preferred Experience/Knowledge:

• Previous supervisory responsibility.

Benefits:

• Blue Cross Medical & Prescription Coverage.
• Delta Dental.
• 401K Retirement Savings.
• Travel Discounts.
• Employee-based monetary incentive programs.