Front Desk Supervisor

Black-Fox-Lodge-Pigeon-Forge,-Tapestry-Collection-By-Hilton; Pigeon Forge (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hotel and Travel Discounts

Dynamic Team Culture

Development Opportunities

Medical (w/HSA), Dental, Vision

401K with Company Match

PTO & Vacation

Tuition Reimbursement

Daily Pay

Bonus & Engagement Incentives

Other Travel Perks

Job summary

Black-Fox Lodge Pigeon Forge, Tapestry Collection by Hilton is seeking a Front Desk Supervisor to lead daily front desk operations and deliver outstanding guest experiences in a fast-paced hotel setting.

You will train and mentor front desk staff, ensuring smooth daily operations, while maintaining high levels of guest satisfaction and resolving inquiries with professionalism.

Qualifications

• Previous experience in customer service
• Excellent communication and leadership skills
• Ability to multitask and stay organized in a fast-paced environment
• Passion for delivering exceptional service

Responsibilities

• Oversee daily operations at the front desk
• Train and mentor front desk staff
• Ensure high levels of customer satisfaction
• Handle guest inquiries and resolve any issues

Skills

Customer service

Leadership

Communication

Multitasking

Fast-paced

Job description

Join Our Team as a Front Desk Supervisor

Are you ready to be the face of our dynamic team? We are seeking a Front Desk Supervisor to bring their energy and passion to our front desk operations.

Why You'll Love Working With Us:

• Lead a team of dedicated individuals
• Engage with guests and create memorable experiences
• Opportunities for growth and development
• Be part of a supportive and fun work environment

What You'll Do:

• Oversee daily operations at the front desk
• Train and mentor front desk staff
• Ensure high levels of customer satisfaction
• Handle guest inquiries and resolve any issues

What We're Looking For:

• Previous experience in a customer service role
• Excellent communication and leadership skills
• Ability to multitask and stay organized in a fast-paced environment
• Passion for delivering exceptional service

Physical Requirements

While performing the essential functions of this position (and other duties as assigned), an employee may be required to sit, stand, walk, bend, reach, and use hands and fingers to handle or operate objects, tools, and equipment. The position may also require lifting or moving items weighing up to 20 pounds, communicating verbally, and utilizing close vision for computer-related tasks.

Benefits:

• Hotel and Travel Discounts
• Dynamic Team and Excellent Culture
• Professional and Personal Development with a growing company
• Medical (w/HSA), Dental, Vision, Life & AD/D, LTD, STD, Voluntary Life and Supplemental Insurance
• 401K with Company Match
• PTO and Vacation
• Tuition Reimbursement
• Daily Pay
• Bonus and Engagement Incentives
• Other Travel and Entertainment Perks

Source: Hospitality Online